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NINETY EIGHT REGENCY

Toyota to provide temporary transportation to recall owners

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Toyota to provide temporary transportation to recall owners

David Shepardson / Detroit News Washington Bureau

Washington -- Toyota Motor Corp. will provide owners of recalled vehicles in New York with alternative transportation as they complete repairs, under a deal announced with the state's attorney general.

The service will be offered New Yorkers whose Toyota and Lexus vehicles have been recalled for sticking accelerator pedals, floor mat pedal entrapment and anti-lock brake system software updates, and for Tacoma front drive shaft inspection.

Asked at a House Oversight and Government Reform hearing today, Toyota's North American chief Yoshi Inaba appeared to say the company will extend the services to all 50 states.

"Are you just doing this in New York, or is this something you are going to do (everywhere)?" asked Rep. Ed Towns, D-N.Y., chairman of the committee.

"No, we are doing all over the world," Inaba responded.

It was not immediately known how many recalled vehicles are in Michigan.

The automaker will provide services "for customers concerned about driving their vehicle before the repair is completed."

Those services include:

• Expediting the scheduling of the repair.

• Pick-up and return of the vehicle by a dealership representative.

• Driving the customer to the dealership or to work.

• Where necessary, providing other alternate transportation for the customer, such as a rental car, loaner vehicle or taxi reimbursement for the reasonable period that the customer is unable or unwilling to drive the vehicle.

"These services will be provided by Toyota through the dealers at no cost to either the owners of affected vehicles or the dealer," Toyota said. Reimbursement of the expenses is separate from the stipends of $7,500 to $75,000 that the company already has provided to dealers in connection with the recalls.

Toyota has taken this series of steps based upon discussions with New York Attorney General Andrew Cuomo "to address the concerns of government regulators and consumers in New York."

But the nation's other 49 states attorneys general have not obtained similar deals.

"Everyone at Toyota is focused on making the recent recalls as simple and trouble-free as possible for our customers, with dealers across the country making extraordinary efforts to take care of Toyota owners," said Jim Lentz, president of Toyota Motors Sales USA.

Nationally, some 750,000 of the 2.3 million vehicles subject to the sticking accelerator pedal recall have been modified since the modification became available.

LINK:

http://detnews.com/article/20100224/AUTO01/2240407/1148/Toyota-to-provide-temporary-transportation-to-recall-owners

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