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Toyota launches added services nationwide to help with recalls

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Toyota launches added services nationwide to help with recalls

02/26/2010, 5:33 PMBY DREW JOHNSON

In a bid to smooth over relationships with owners of vehicles involved in the company’s recent safety recalls, Toyota announced on Friday it is rolling out a nationwide program to provide enhanced services to aid in the recall process.

First established in New York earlier this week, the program aims to keep customers happy during the recall process. The services will be made available to those affected by current recalls involving sticking accelerator pedals, floor mat pedal entrapment, anti-lock brake system software updates, and Tacoma front drive shaft inspection.

In order to make the entire recall process a little easier, the new services include expedited service visits, vehicle pick-up and drop-off, rides to the dealership or place of work, loaner or rental cars and taxi fare reimbursement. All expenses will be picked up by Toyota.

“Our 172,000 team members and dealers across North America are continuing to go above and beyond to ensure the safety and satisfaction of all of our customers,” said Jim Lentz, president and chief operating officer of Toyota Motors Sales, U.S.A., Inc.

The new services will not be taken out of the $7,500-$75,000 given to each dealer to help with the added costs of the recalls.



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