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Ford, GM earn high marks in latest J.D. Power study

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Ford, GM earn high marks in latest J.D. Power study

BY BRENT SNAVELY

FREE PRESS BUSINESS WRITER

Both Ford and General Motors achieved impressive marks in the latest vehicle dependability study released today by J.D. Power and Associates.

Lincoln finished second only to Porsche in the study, which measures the number of problems experienced by the owners 2007 model year cars. Both Mercury and Ford also scored in the top 10.

“It’s pretty impressive to get all three of them in the top 10,” David Sargent, J.D. Power’s vice president of global vehicle research, told the Free Press.

Meanwhile, GM’s Buick brand finished in third place and the Cadillac DTS was the top-rated vehicle in the entire study, beating the Lexus LS which has finished first for the past several years.

The Cadillac DTS had the fewest problems of any car in the industry with just 76 problems per 100 vehicles.

“It is the first time in more than a decade that a domestic brand vehicle has been the top-rated vehicle,” Sargent said.

Cadillac scored above the industry average of 155 problems per 100 vehicles over the three-year period but GMC and Chevrolet scored below average. Land Rover finished last with 255 problems per 100 vehicles during the period.

Sargent said GM’s performance in study is likely to improve over the next several years because the company has made manufacturing improvements that are not showing up yet on the long-term study.

“We’ve seen substantial improvements for all of four brands they are keeping,” Sargent said. “They are heading in the right direction.”

According to J.D. Power, quality and the perception of quality are the most influential factors for consumers when they buy cars. Also, brands that perform well on the study tend to have higher resale values.

In the past, Toyota has typically outperformed all other manufacturers, but its dominance is less evident this year.

The company’s luxury Lexus brand slipped from third to fourth while the Toyota brand slipped from fourth to sixth.

Five Toyota or Lexus models finished first in J.D. Power’s segment awards, but that is down from nine last year.

“Toyota has hit kind of a plateau on reliability and dependability,” Sargent said.

Chrysler’s score on the study fell just one point from last year. However, Chrysler’s ranking dropped because other manufacturers improved.

“Clearly, they have a lot of work to do,” Sargent said. “They are working hard on it. They are very smart people and are dedicated to fixing it.”

link:

http://www.freep.com/article/20100318/BUSINESS01/100318004/1331/Ford-GM-earn-high-marks-in-latest-J.D.-Power-study

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Edited by CSpec
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J.D. Power says Porsche and Lincoln are most dependable

07:02 AM

Yahoo! Buzz

Porsche has the best long-term reliability of any brand, but all of Ford's top three nameplates placed in the top 10 in J.D. Power and Associates' 2010

Vehicle Dependability Survey being released this morning.

Porsches had an average 110 problems in three-year-old, or 2007 model year, vehicles, the survey found. That's about 90% fewer than the average for all vehicles in the survey among original owners, 198.

Porsche was followed by Lincoln, 114; Buick and Lexus, 115; Mercury, 121; Toyota, 128; Honda, 132; Ford, 141; Mercedes-Benz, 142; and Acura, 143.

The worst performing brand was Land Rover, followed by Suzuki and Volkswagen.

Ford was clearly tickled:

"These results, along with other consumer-driven indicators, show that we are making solid progress on our promise to deliver high initial quality, long-term durability and overall customer satisfaction," said Bennie Fowler, group vice president for global quality.

J.D. Power noted that 25 of 36 brands in the survey had improved in long-term reliability last year compared to the 2009 survey. Some of the brands have become much better than consumers consider them to be. The survey singled out Cadillac and Hyundai in addition to the Ford brands.

Despite it's recall woes, Toyota did well in individual brand segments. Toyota Prius, Highlander, Sequoia and Tundra all lead their segments. Honda had the second highest number of segment awards with three.

Here are the most reliable vehicles by segment:

Subcompact: Honda Fit

Compact car: Toyota Prius

Compact sporty car: Mazda MX-5 Miata

Midsize sporty car: Chevrolet Monte Carlo

Midsize car: Buick LaCrosse

Large car: Mercury Montego

Compact premium sporty car: BMW Z4

Entry premium vehicle: Lincoln MKZ

Midsize premium car: Audi A6

Large premium car: Cadillac DTS

Premium sporty car: Mercedes-Benz SL Class

Compact multi-activity vehicle: Honda CR-V

Midsize multi-activity vehicle: Toyota Highlander

Large multi-activity vehicle: Toyota Sequoia

Large pickup: Toyota Tundra

Midsize pickup: Honda Ridgeline

Midsize van: Ford Freestar

Midsize premium multi-activity vehicle: Lexus GX 470

Large premium multi-activity vehicle: Lincoln Mark LT

link:

http://content.usatoday.com/communities/driveon/post/2010/03/jd-power-says-porsche-and-lincoln-are-most-dependable-/1

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J.D. Power study: Improved durability of cars goes unnoticed

Scott Burgess / The Detroit News

Carmakers around the world continue to improve the long-term durability of cars sold in America, though many consumers fail to recognize those improvements, according to a study released this morning by J.D. Power and Associates.

In the 2010 Long-Term Dependability Study, 25 of 36 brands improved their overall quality. The study measures problems original owners experience with their cars and light trucks over three years.

Although brands such as Ford, Cadillac, Lincoln, Hyundai and Mercury all bested the industry average for long-term dependability, consumers avoid them because of perceived poor quality, according to the study. In fact, seven of the 10 models with the lowest number of problems were built by either General Motors Co. or Ford Motor Co., the report stated.

"Producing vehicles with world-class quality is just part of the battle for automakers; convincing consumers to believe in their quality is equally as important," said David Sargent, vice president of global vehicle research at J.D. Power and Associates, in a news release.

"It takes considerable time to positively change consumer perceptions of quality and dependability -- sometimes a decade or more -- so it is vital for manufacturers to continually improve quality and also to convince consumers of these gains," he added.

"It takes a long time build positive feelings about a brand and very little time to destroy it," said Ed Kim, an automotive analyst for AutoPacific Inc.

Over time, studies like the J.D. Power's can help change consumers' minds but that process often takes years, Kim said.

GM and Ford both had brands in the top five spots, with Lincoln taking second place behind Porsche. Buick was third, only one point behind Lincoln. Lexus placed fourth and Mercury was fifth.

Chrysler Group LLC's three brands were all below the industry average.

Industrywide, there was a 7 percent improvement in long-term durability. The study looks at 198 different problems and then determines quality by the number of problems a vehicle has per 100 vehicles. The lower the number, the higher the score.

Out of the 18 individual categories, Japanese carmakers had nine vehicles ranked the highest. American carmakers had seven ranked the highest and European carmakers had three.

Vehicle Dependability Study

Top three models per segment.

Sub-Compact Car *

Highest ranked: Honda Fit

Toyota Yaris

Compact Car

Highest ranked: Toyota Prius

Toyota Corolla

Pontiac Vibe

Compact Sporty Car

Highest ranked: Mazda MX-5 Miata

Saturn SKY

Pontiac Solstice Convertible

Midsize Sporty Car

Highest ranked: Chevrolet Monte Carlo

Toyota Solara

Ford Mustang

Midsize Car

Highest ranked: Buick LaCrosse

Mercury Milan

Honda Accord

Large Car

Highest ranked: Mercury Montego

Buick Lucerne (tie)

Ford Five Hundred (tie)

Compact Premium Sporty Car*

Highest ranked: BMW Z4

Entry Premium Vehicle

Highest ranked: Lincoln MKZ

Acura TSX

Cadillac CTS

Midsize Premium Car

Highest ranked: Audi A6

Lexus ES 350

Cadillac STS (tie)

Infiniti M-Series (tie)

Large Premium Car*

Highest ranked: Cadillac DTS

Lexus LS 460

Premium Sporty Car*

Highest ranked:

Mercedes-Benz SL-Class

Porsche 911

Compact Multi-Activity Vehicle

Highest ranked: Honda CR-V

Subaru Forester

Hyundai Tucson

Midsize MAV

Highest ranked: Toyota Highlander

Toyota 4Runner

Ford Freestyle

Large MAV

Highest ranked: Toyota Sequoia

GMC Yukon

Ford Expedition

Large Pickup

Highest ranked: Toyota Tundra

Ford F-150

Chevrolet Silverado Classic HD

Midsize Pickup

Highest ranked: Honda Ridgeline

Dodge Dakota

Ford Ranger

Midsize Van

Highest ranked: Ford Freestar

Toyota Sienna

Buick Terraza (tie)

Chrysler Town & Country (tie)

Midsize Premium MAV

Highest ranked: Lexus GX 470

Lexus RX

Infiniti FX-Series

Large Premium MAV

Highest ranked: Lincoln Mark LT

Lincoln Navigator

Cadillac Escalade EXT

*No other model in this segment performs above the segment average

Source: J.D. Power and Associates

From The Detroit News: http://detnews.com/article/20100318/AUTO01/3180451/1148/auto01/J.D.-Power-study--Improved-durability-of-cars-goes-unnoticed#ixzz0iY20pzxH

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