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Pair waits weeks to hear from Lexus


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Pair waits weeks to hear from Lexus

Couple has yet to receive results of examination

BY GREG GARDNER

FREE PRESS BUSINESS WRITER

On April 8, Toyota promised to contact anyone reporting unintended acceleration within 24 hours and "arrange for a comprehensive on-site investigation" of the vehicle, but Lois and Ron Markyvech said they waited close to three weeks before anyone got back to them after their accident.

The Allen Park couple stopped at a traffic light on Van Born near Pelham Road in Taylor on March 26. Lois Markyvech was driving when she said her 2003 Lexus ES300 lurched forward even though she held her foot firmly on the brake. She said she turned into the right-turn lane attempting to pull into a service station, remembering that, as Toyota has instructed customers, she should shift into neutral.

"It all happened in a matter of a few seconds," Lois Markyvech said. Her Lexus sideswiped a GMC Sierra pickup driven by John Green of Dearborn. No one was hurt. But the car sustained significant body damage.

They called their dealer, Lexus of Ann Arbor, who referred them to a customer service number. After four or five calls to that number, a Lexus representative told them not to have the car repaired and someone would call them very soon to look at the car.

But the couple, who read on April 8 about Toyota's new Swift Market Analysis Response Teams (SMART), said that nothing happened for nearly two weeks. When the Free Press contacted Toyota to ask whether the Markyvechs would be covered by the new policy, Toyota spokesman Brian Lyons said the incident would be covered.

A Lexus customer service representative named Sandra Foreman then contacted the couple on April 14.

The next day, a tow truck hauled the car to Meade Lexus in Southfield, where Eric Lewis of Engineering Analysis Associates in Warren told the Markyvechs he would conduct an investigation. Five days later, the Markyvechs said they have not heard anything about what Lewis or Lexus technicians have found.

The Markyvechs' car, which is 7 years old, isn't covered by any of Toyota's recent recalls.

While neither Toyota nor the National Highway Traffic Safety Administration has found evidence of an electronic problem causing unintended acceleration, NHTSA has asked a team of NASA scientists to take a fresh look at the problem. The panel is to report to NHTSA by the end of the summer.

link:

http://www.freep.com/article/20100421/BUSINESS01/4210371/1210/Pair-waits-weeks-to-hear-from-Lexus

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