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Ford: Sync 911 better, still free

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Ford: Sync 911 better, still free

Bryce G. Hoffman / The Detroit News

Ford Motor Co. today announced that it is upgrading the 911 Assist feature of its popular Sync system to provide emergency dispatchers with precise GPS coordinates in the event of a crash or other emergency.

And it's still free.

"Sync 911 Assist is free for the life of the vehicle, and now we're making it perform even better," said Doug VanDagens, director, Ford Connected Services. "That adds unexpected value and peace of mind for the customer."

The service is available on 2011 model year vehicles equipped with the latest Sync system that includes a built-in GPS receiver.

"Sync 911 Assist calls already come in on priority emergency lines, due to the call being placed from the customer's personal cell phone versus an intermediary call center," said engineer Dave Hatton, global product leader with Ford Connected Services.

"Currently, 911 Assist is designed to provide location information to emergency service providers through assisted GPS or signal triangulation -- the same system providers rely on when dispatching help to mobile phone user emergency calls."

From The Detroit News: http://detnews.com/article/20100603/AUTO01/6030488/1148/Ford--Sync-911-better--still-free#ixzz0ppZBxZBZ

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