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GM to Solstice buyers: Stay cool

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Automotive News / September 05, 2005 Pontiac's new Solstice is sure getting a lot of buzz. Mostly, it's good buzz, but not all. After Solstice buyers openly complained on General Motors' FastLane Internet blog about slow shipments of their convertibles, GM responded. In a posting titled "About the Solstice" last week on FastLane, Tom Kowaleski, GM's vice president of communications, apologized to Solstice buyers for delays in delivery. "Sorry if we are frustrating you; believe me: We are just as eager to get these cars on the road as you are," Kowaleski wrote. He said GM is taking extra time "to make sure all is just right. We're paying special attention to fits and finishes, interior materials and trim, and all elements of the car's operation." GM has been slowly increasing production at its plant in Wilmington, Del. "The Pontiac marketing team … continues to communicate with owners, particularly the first 1,000," wrote Kowaleski. "But they can't get the cars out of Wilmington any faster." One Solstice customer, who said his dealer just delayed delivery of his car by two additional weeks, had a reply for GM: "Something is a little fishy here."
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Automotive News / September 05, 2005

Pontiac's new Solstice is sure getting a lot of buzz. Mostly, it's good buzz, but not all.

After Solstice buyers openly complained on General Motors' FastLane Internet blog about slow shipments of their convertibles, GM responded.

In a posting titled "About the Solstice" last week on FastLane, Tom Kowaleski, GM's vice president of communications, apologized to Solstice buyers for delays in delivery.

"Sorry if we are frustrating you; believe me: We are just as eager to get these cars on the road as you are," Kowaleski wrote. He said GM is taking extra time "to make sure all is just right. We're paying special attention to fits and finishes, interior materials and trim, and all elements of the car's operation."

GM has been slowly increasing production at its plant in Wilmington, Del.

"The Pontiac marketing team … continues to communicate with owners, particularly the first 1,000," wrote Kowaleski. "But they can't get the cars out of Wilmington any faster."

One Solstice customer, who said his dealer just delayed delivery of his car by two additional weeks, had a reply for GM: "Something is a little fishy here."

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if he can't wait two more weeks, then he can give up his place and let osmeone else have the car.
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I know. My gosh, be patient. You got not only a bargain, but the first of the bargains and GM is going to make it perfect for you.
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