Last week's Karen:
In her 50s.
Orders a trio. 'Upgrades' to a sweet potato french fry.
yells so loud so other customers in the place hear her how the restaurant is ripping her off on the account the upgrade is too expensive.
doesnt want to pay up for the 'upgrade' over the regular fries.
yells at my cashier, as young as she is, 16, that it was her job to advise her there is an upcharge for the upgrade.
I had told her between the yelling episodes that the prices are clearly marked on the menu at the front and top of the counter and clearly visible and readable in large bold letters in 2 phoquing languages as soon as you walk in the restaurant.
tells me that its not her job to look at the menu.
As soon as that gets blurted out I swear at her to get the phoque out of my restaurant.
refuses to leave because she says I have no right to kick her out.
I had left the kitchen at this point talking to her showing her the menu how clear and legible it is...
I had my phone with me at this point, I was dialing 9-1-1 because I knew I was going to do something illegal on my part. I knew I could snatch her purse, and so I did, walked out the door and threw it. More like lobbed it on the side.
She yelled that she was going to call the police, asked other customers to call the police, but I showed her my phone screen that 9-1-1 was already dialed. Told her "beat ya to it" and proceeded to tell the 9-1-1 operator my story, including the part that I grabbed her purse and that I tossed it outside because as THE owner I no longer wanted her as a client on the account that she was disruptive and rude and refused to pay and that I had told her to leave, but didnt after multiple times being told to leave. That was a lie, I only told her once to leave...
She quickly left the store, hysterical, picking her purse up, and quickly getting into her car to the cheers of the other patrons.
I quickly apologized to my other patrons and continued my day.
I still had adrenaline of hate, anger and bewilderment until I posted that rant.
I now laugh at the sheer stupidity of it all. Including me snatching the purse from her hands...