Yeah, I had heard good things so I'm a bit surprised all this.
I booked the order on Tue 9/1 and paid the extra premium ($275) for the 2 week service (standard is 4 weeks and I didn't feel like waiting) and was given a 9/15 delivery date. So the seller calls me on that Thu saying all the money has cleared and he'll be going away for the Labor Day weekend holiday. Neither of us have heard from Reliable at this point about when pick-up will happen. On Friday, Reliable calls his house trying to get the car and he's not there. So Reliable calls me on Fri and says car won't get picked up and has to be rescheduled.
I call Reliable in Tue 9/8 to ask if they've made connections with the seller to pick-up, they say yes we're all set. I ask if given the delay in pick-up will that impact the 9/15 delivery date and they say they will still meet the 9/15 delivery date. (each time I talk to the same person)
Seller e-mails me on Fri 9/11 saying the car was picked up on Thu and provides pictures. No notification from Reliable that the car had been picked up (said they'd call when picked up). I call Reliable on Mon 9/14 inquiring about the status of the car and am told GPS says the truck carrying it is in Michigan and am given the driver's cell number since that's all they can tell me. I ask about the 9/15 date and now get a different story of "the car wasn't available for pick-up, so we get more time". I call the driver who tells me they just dropped the car at the Reliable warehouse in Michigan and gives me the number of the Michigan office to call. I call Michigan and the dispatcher tells me car just arrived, in the warehouse, delivery date unknown, call back later in the day and he should have more information. I call back again later in the day and he says car should leave warehouse Tue 9/15 and I may have it by the end of the week -- when I remind him car was supposed to be delivered on 9/15 and get a similar "car wasn't available for pick-up" story, but he says probably should arrive on 9/16 but they'll call with an update closer to delivery.
Haven't heard anything from them today and when I called their office no one picked up the phone....so no idea what the status is at the moment.
While I understand logistical issues can occur, I am pretty annoyed that I asked them to re-confirm the date *before* they picked-up the car after the false start. If they were going to miss the date, they had their opportunity to deliver that message in advance. Also, when they claim they'll notify me with a status and then don't follow through it's not reassuring.