Bingo!
Salemen need to simply not act like "salesmen", and act more like customer service reps. There IS a reason saleman have such bad reputations. While there are some good ones out there, most are clueless about the product and the competiters product. Most will hardly let YOU get a word in. The best saleman is one that is a GOOD LISTENER. I couldn't tell you how many times I had to correct a salesman on thier own product that I was looking at.
In the past I remember going into a used car dealership after I was told a price on the lot, when sitting inside I could not get a word in, they kept talking right over me and got into telling me about another car they had on another lot. I asked about the car on the lot for the price he told me, he then says "I can't sell that to you at that price".... yup, just a ploy to get me inside the office. Before I knew it the saleman slid a paper over to me and asked me to sign it, and when I acted confused about what just happened he turns to the manager and says "I don't understand, we have just what he's looking for". Are you kidding me? And we are supposed to lighten up because ya got it hard? I wonder why? Why would they even have the perception that a person would sign a buyers agreement on a vehicle sight unseen?!
These type of poorly trained salesman are bad for GM, or any car manufacturer. A non brand loyal shopper will never thing to buy that brand again if they have these types of experiences. I've said it before and I'll say it again... GM should have more control over their dealerships.