Random thoughts...
Actually, I've had a few good deals with car salespeople, but what burns my ass is that you get an 18 year old kid with no product info and about no people skills when you walk into most dealerships around here.
It also burns my ass when people lie about things. My sister bought a Honda minivan and was shown a clean carfax by the Honda dealer. Told by the dealer that it had never been in an accident. After they had it six months they found issues relating to a previous accident.
The people that fixed it...the body shop at the Honda dealership they bought it at.
I do kind of like the Saturn approach, more of an educational approach.
Worst dealer treatment I've gotten-being asked "what the hell are you doing here?" as a customer greeting in a local dealership. (not kidding about this one. I was wearing work boots and and work clothes, but they were clean.) When I told them I wanted to look at a car for my wife they replied that they were too busy to deal with me.
Other funny thing happened when we went to our local MINI dealer to look at a MINI. I asked the salesperson if he owned one, salesperson said "NO" Sales person then told my wife that his own MINI had been so poor in reliability that his wife had never forgiven him for buying it. Way to sell my wife on a car, eh.
My local Chevrolet dealer "lost" my work truck for three days and couldn't find it until I drove over there and showed them where it was sitting on the lot. (right in front of the showroom). They then lost the key, and I had to drive over yet again with another key when they locked my keys in the truck and they couldn't get them out. As I was leaving, I got a hard sell from a salesman about how I really needed to buy a new truck and how I really needed to trust their first rate serivce department. (not making this one up)
That being said, there are only 2-3 dealers here in the Columbus Metro Area that I would do business with, and none of them are GM dealers.
Every time I think about buying a GM car I get halfway serious about driving to Toronto to buy it from CARBIZ or going to the GM dealership near my parents in North Carolina.
Yes, my local GM dealerships are that bad.
I enjoy going to look at cars with my family, and I am honest with the salesman when I am "not in the market." Sometimes I just like to browse.
However, between the hard sell buy a car today and the being treated rudely I almost dread walking into a dealer showroom anymore.
Sorry about the rambling rant.
Chris