• Sign in to follow this  
    Followers 0

    General Motors Urges Their Dealers To Setup A Tech Center


    William Maley

    Staff Writer - CheersandGears.com

    October 31, 2013

    More and more vehicles are coming equipped with elaborate infotainment systems that can do pretty much everything from giving directions to playing music off your phone. But these systems aren't always user friendly. A number of OEMs saw their ratings drop in Consumer Report's Auto Reliability survey because of their infotainment systems. General Motors wants to change that and is asking their 4,300 dealers about adding a customer Connection Center, a place where consumers can learn more and ask about in-vehicle technology and infotainment systems.

    GM spokesman Klaus-Peter Martin tells The Detroit News that the center give customers and the dealers’ certified technology experts a dedicated place to answer questions about technology. The center would also help improve customer loyalty and retention. A handout given to dealers says that 94 percent of customers believe there is a need for tech support, and 57 percent of customers would use it.

    “It’s another effort on our journey to provide this overall customer experience,” said Martin.

    This a voluntary move for all Chevrolet, Buick, GMC and Cadillac dealers as GM readies a roll-out of embedded 4G LTE mobile Internet access in most of its 2015 vehicles that will be sold in the U.S. and Canada.

    Source: The Detroit News

    William Maley is a staff writer for Cheers & Gears. He can be reached at william.maley@cheersandgears.com or you can follow him on twitter at @realmudmonster.

    0


    Sign in to follow this  
    Followers 0


    User Feedback


    This is very true, until baby boomers move past the driving phase of their life, they are still challenged with learning new technology. I think dealerships will only help retain customers by having tech overview and support.

    0

    Share this comment


    Link to comment
    Share on other sites

    Sad state of affairs when customers don't know how to use a feature, who was asking for all this "infotainment" crap in the first place? To go to such great lengths to educate the customer indicates a failure across the industry. These systems simply are not needed.

    0

    Share this comment


    Link to comment
    Share on other sites

    I could send Albert back to the Buick dealer so he can learn to use Intellilink....

    there are a lot of customers that honestly do not either have time, patience or skill to master the in car electronics now. It is not really their fault. It's a great customer service opportunity. GM could get a jump on the curve and lead in this. It would pay off in surveys. Surveys in the auto world are top importance. If the constant panning of cars as non quality in surveys dues to electronics keeps on, it could damage the brand real fast. Not because the car is not sound mechanically.

    I spent one half of a saturday away from selling once to get XM set up in someone's car (who did not have an easy to set up radio system). I was so pissed, i can only imagine the people who have to try to use myfordtouch without help. i couldnt freaking figure out MFT in the focus i had a drive in that one time. It seemed like it would take forever to get smooth with that.

    Maybe GM could partner with a verizon or something for tech support on site or something.

    Edited by regfootball
    0

    Share this comment


    Link to comment
    Share on other sites

    Look at the IQS ratings on the ATS and XTS. They aren't rated so poorly by JD Power because the doors fall off- it doesn't take a monkey to figure out that if you're going to saddle these types of systems for cars, you have to:

    A) For the love of mike put in enough processing power to operate them in a desirable fashion.

    B) Develop some sort of experiential learning system for getting new owners comfortable with the operation of said systems that goes beyond tossing them an iPad and an app.

    0

    Share this comment


    Link to comment
    Share on other sites

    Von is right, but costs come into the equation. Ideally, you get the best chips AND you streamline the code so that the infotainment system is not sluggish and reduces the possibility of it crashing. What GM and others should do is allow one vendor to do the whole infotainment system so that it no longer has performance issues. Basically they could call Apple to have them do this well.... or maybe Google.

    0

    Share this comment


    Link to comment
    Share on other sites

    Service is top as we all agree, GM could not only lead but clearly set a standard for top notch service. They need this, I have come across many under 40 people that have not had any issues with using the electronics in auto's yet this is not the large buying group that is having issues.

    40+ crowd is a mixed bag of peeps that enjoy driving, know what a freedom machine is about and yet with all the tech no babble systems, many are challenged to use their new auto's to the fullest.

    1) start with better testing by the auto makers for cars. The software quality sucks and is not getting proper QA testing.

    2) During the Mule stage of the auto, they also need a mule stage of the Electronics systems they plan to put into the auto to make sure the public is on board with what is being proposed / built.

    3) Independent quality check by an outside 3rd party of said electronic systems.

    This will improve quality of the products, reduce support costs, reduce warranty costs, improve company image and over all increase sales due to a better customer experience.

    0

    Share this comment


    Link to comment
    Share on other sites


    Your content will need to be approved by a moderator

    Guest
    You are commenting as a guest. If you have an account, please sign in.
    Add a comment...

    ×   You have pasted content with formatting.   Remove formatting

    ×   Your link has been automatically embedded.   Display as a link instead

    ×   Your previous content has been restored.   Clear editor




  • Popular Stories

  • Similar Content

    • By William Maley
      This morning, General Motors announced that it would be investing $1 billion into their manufacturing operations in the U.S. The investment will go towards “new vehicle, advanced technology and component projects,” that will create or retain 1,500 jobs. GM also announced that it would create at least 5,000 more jobs in the U.S. for various parts of their business, and insource the production of axles for their next-generation of full-size trucks to create 450 jobs.
      Announcements on where the investments will go will be announced at a later date.
       
      “As the U.S. manufacturing base increases its competitiveness, we are able to further increase our investment, resulting in more jobs for America and better results for our owners. The U.S. is our home market and we are committed to growth that is good for our employees, dealers, and suppliers and supports our continued effort to drive shareholder value,” said GM Chairman and CEO Mary Barra in a statement.
      This news comes on the heels of comments made by President-elect Donald Trump on possibly imposing a 35 percent tariff on vehicles built in Mexico. According to NBC News, various General Motors officials stress these moves were months, and some years in the making.
      Source: General Motors, NBC News
      Press Release is on Page 2


      GM Announces 7,000 U.S. Jobs, Builds Off Strong Track Record
      Investing Additional $1 Billion in U.S. Manufacturing Moves Axle Jobs to U.S. from Mexico More than 5,000 New Jobs in Key Growth Areas    DETROIT – General Motors today announced that it will invest an additional $1 billion in U.S. manufacturing operations. These investments follow $2.9 billion announced in 2016 and more than $21 billion GM has invested in its U.S. operations since 2009.
      The new investments cover multiple new vehicle, advanced technology and component projects. A combination of 1,500 new and retained jobs are tied to the new investments. Details of individual projects will be announced throughout the year.
      The company also announced it will begin work on insourcing axle production for its next generation full-size pickup trucks, including work previously done in Mexico, to operations in Michigan, creating 450 U.S. jobs.
      “As the U.S. manufacturing base increases its competitiveness, we are able to further increase our investment, resulting in more jobs for America and better results for our owners,”  said GM Chairman and CEO Mary Barra. “The U.S. is our home market and we are committed to growth that is good for our employees, dealers, and suppliers and supports our continued effort to drive shareholder value.”
      GM’s announcement is part of the company’s increased focus on overall efficiency over the last four years. With a strategy to streamline and simplify its operations and grow its business, GM has created 25,000 jobs in the U.S. − approximately 19,000 engineering, IT and professional jobs and 6,000 hourly manufacturing jobs – and added nearly $3 billion in annual wages and benefits to the U.S. economy over that period. At the same time, GM reduced more than 15,000 positions outside the U.S., bringing most of those jobs to America. During that period, the company moved from 90 percent of its IT work being outsourced to an insourced U.S.-based model.
      “We will continue our commitment to driving a more efficient business,” said Barra, “as shown by our insourcing of more than 6,000 IT jobs that were formerly outside the U.S., streamlining our engineering operations from seven to three, with the core engineering center being in Warren, Michigan, and building on our momentum at GM Financial and in advanced technologies.  These moves, and others, are expected to result in more than 5,000 new jobs in the U.S. over the next few years.”
      GM has also been facilitating its supplier base to do the same. The company has been executing a strategy to create supplier parks adjacent to its U.S. manufacturing sites (already accomplished at GM’s Fairfax Assembly Plant in Kansas, Spring Hill Assembly Plant in Tennessee, Fort Wayne Assembly Plant in Indiana, and Lordstown Assembly Plant in Ohio), and will continue to expand this effort. Supplier parks locating near assembly plants result in significant savings from reduced transportation costs, higher quality communications and continuous improvement activities as suppliers are located closer to the final assembly location.
      In addition, GM is confirming that another supplier has committed to make components for GM’s next-generation full size pick-up trucks in Michigan, moving 100 supplier jobs from Mexico to the U.S.

      View full article
    • By William Maley
      This morning, General Motors announced that it would be investing $1 billion into their manufacturing operations in the U.S. The investment will go towards “new vehicle, advanced technology and component projects,” that will create or retain 1,500 jobs. GM also announced that it would create at least 5,000 more jobs in the U.S. for various parts of their business, and insource the production of axles for their next-generation of full-size trucks to create 450 jobs.
      Announcements on where the investments will go will be announced at a later date.
       
      “As the U.S. manufacturing base increases its competitiveness, we are able to further increase our investment, resulting in more jobs for America and better results for our owners. The U.S. is our home market and we are committed to growth that is good for our employees, dealers, and suppliers and supports our continued effort to drive shareholder value,” said GM Chairman and CEO Mary Barra in a statement.
      This news comes on the heels of comments made by President-elect Donald Trump on possibly imposing a 35 percent tariff on vehicles built in Mexico. According to NBC News, various General Motors officials stress these moves were months, and some years in the making.
      Source: General Motors, NBC News
      Press Release is on Page 2


      GM Announces 7,000 U.S. Jobs, Builds Off Strong Track Record
      Investing Additional $1 Billion in U.S. Manufacturing Moves Axle Jobs to U.S. from Mexico More than 5,000 New Jobs in Key Growth Areas    DETROIT – General Motors today announced that it will invest an additional $1 billion in U.S. manufacturing operations. These investments follow $2.9 billion announced in 2016 and more than $21 billion GM has invested in its U.S. operations since 2009.
      The new investments cover multiple new vehicle, advanced technology and component projects. A combination of 1,500 new and retained jobs are tied to the new investments. Details of individual projects will be announced throughout the year.
      The company also announced it will begin work on insourcing axle production for its next generation full-size pickup trucks, including work previously done in Mexico, to operations in Michigan, creating 450 U.S. jobs.
      “As the U.S. manufacturing base increases its competitiveness, we are able to further increase our investment, resulting in more jobs for America and better results for our owners,”  said GM Chairman and CEO Mary Barra. “The U.S. is our home market and we are committed to growth that is good for our employees, dealers, and suppliers and supports our continued effort to drive shareholder value.”
      GM’s announcement is part of the company’s increased focus on overall efficiency over the last four years. With a strategy to streamline and simplify its operations and grow its business, GM has created 25,000 jobs in the U.S. − approximately 19,000 engineering, IT and professional jobs and 6,000 hourly manufacturing jobs – and added nearly $3 billion in annual wages and benefits to the U.S. economy over that period. At the same time, GM reduced more than 15,000 positions outside the U.S., bringing most of those jobs to America. During that period, the company moved from 90 percent of its IT work being outsourced to an insourced U.S.-based model.
      “We will continue our commitment to driving a more efficient business,” said Barra, “as shown by our insourcing of more than 6,000 IT jobs that were formerly outside the U.S., streamlining our engineering operations from seven to three, with the core engineering center being in Warren, Michigan, and building on our momentum at GM Financial and in advanced technologies.  These moves, and others, are expected to result in more than 5,000 new jobs in the U.S. over the next few years.”
      GM has also been facilitating its supplier base to do the same. The company has been executing a strategy to create supplier parks adjacent to its U.S. manufacturing sites (already accomplished at GM’s Fairfax Assembly Plant in Kansas, Spring Hill Assembly Plant in Tennessee, Fort Wayne Assembly Plant in Indiana, and Lordstown Assembly Plant in Ohio), and will continue to expand this effort. Supplier parks locating near assembly plants result in significant savings from reduced transportation costs, higher quality communications and continuous improvement activities as suppliers are located closer to the final assembly location.
      In addition, GM is confirming that another supplier has committed to make components for GM’s next-generation full size pick-up trucks in Michigan, moving 100 supplier jobs from Mexico to the U.S.
    • By William Maley
      China has fined General Motors $29 million for monopolistic pricing according to Reuters. This ends speculation that we first brought to light last week. The fine is due to GM setting minimum prices on certain Buick, Cadillac, and Chevrolet models.
      "GM fully respects local laws and regulations wherever we operate. We will provide full support to our joint venture in China to ensure that all responsive and appropriate actions are taken with respect to this matter," GM said in a email statement.
      It was speculated that the fine is due to comments made by president-elect Donald Trump about the U.S. possibly recognizing Taiwan. But sources tell Reuters that the investigation was already underway before Trump's comments. This is possibly a move by China to protect their companies. 
      Source: Reuters

      View full article
  • Recent Status Updates

    • Drew Dowdell

      It might not be VW's scandal that kills diesel, it might be Mazda. What if you could get diesel like fuel economy from a gasoline engine and none of the diesel emissions issues? Mazda just might have the solution. HCCI is a type of gas engine that can run in certain situations with the spark plugs off, making for very efficient operation.
      · 0 replies
    • regfootball

      THERE IS BIG INCENTIVES ON CHEVY CRUZE RIGHT NOW
      · 0 replies
    • FordCosworth

      Who thinks lending more money to a country that will NEVER be able to repay its existing loans is solid idea? Oh , right the EU of course ...
      · 0 replies
  • Who's Online (See full list)