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prinzSD

got a Dear John letter from Pontiac

34 posts in this topic

So I got a dear John letter from the VP (I forgot her name) of the Buick-Pontiac-GMC division letting me know that they were killing Pontiac and the letter acknowledged the fact as a fan of Pontiac that I probably already had heard the bad news. She went on to say that GM acknowledged the fact that I was a loyal customer and that would assure me that my vehicles would continue to be serviced at the dealerships and how they were working hard to keep me as a customer.

As soon as I get a chance I will reply for what it is worth. I will let them know their idea of keeping a loyal customer is by closing down his favorite marque even though it is the number three selling division in GM. That I was considering a G8, but now will pass because the resale value will suck ( I won't tell them I keep my cars for a long time, so resale value does not mean much to me) and that in another cost cutting measure will probably terminate producing parts much earlier for said G8 so now Pontiac is off my shopping list. In fact I will let them know that GM is OFF my list for my NEXT car because I believe GM is now irrelevent and no one will buy their cars now that they are in bed with Obama who is telling them what to do as a company. It looks like Ford will be the only American company left for me to consider. And if Ford goes away...then BMW will be on my list. As far as Chrysler, thsi whole Bankruptcy and Fiat bull$h! Obama was spewing last week means utter disaster for Chrysler and they will not survive either.

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I have already emailed Pontiac to let them know how I feel.

Any reply yet?

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GM will be at 11-12% share before too long I'm afraid. i just need to take advantage of my GM card balance while i still can.

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GM will be at 11-12% share before too long I'm afraid. i just need to take advantage of my GM card balance while i still can.

Hurry.

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Someone must have told her not to send me one of those letters...

Camino,

They are afraid you will tell them like it is, so they ignore you and keep their heads in the sand. :P

Edited by prinzSD
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I didn't bother.

They are chasing the market down and they will never catch it. Now they are about to lose another group of loyal customers with the closure of Pontiac.

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Awaiting for me, well actually my wife since she owns the G6, was her Dear Joan letter from Pontiac. Here's the contents of the letter, in case anyone cares/wants to know:

Dear Sylvia,

I wanted you to hear direcetly from General Motors about an important announcement we made recently to phase out the Pontiac brand by year end 2010. As a Pontiac owner, you are part of a rich heritage and tradition that had its inception back in 1926. Pontiac has some of the best-looking, best-driving and best-engineered cars int eh U.S., and this was a particularly difficult business decision for us to make.

As a valued Pontiac and General Motors customer, I want to assure you that we are very sensitive to your concerns and needs. Pontiac will continue in operation through the end of 2010 and, following that date, you will continue to be able to receive service on your Pontiac vehicle at any Buick-Pontiac-GMC Dealer. Your Pontiac vehicle warratny coverage is unchanged. Please refer to your vehicle warranty booklet for specific details on your vehicle's coverage.

As GM reinvents itself for you and our future customers, we want to thank you for your business. We will work hard to keep you in our family, providing some of the finest quality vehicles in the world.

If you have any concerns or questions, please feel free to call our Pontiac Customer Assistance Center at 1-800-762-2737.

Sincerely,

Susan E. Docherty

North American Vice President

Buick-Pontiac-GMC

I will say that having been a GM fan all of my life (if you've read any of my posts about my grandpa's '55 GMC and how it was my childhood playground as it sat in his backyard since '80, you'll understand where I'm coming from as I declare myself a GM fan since '80 - at a mere 5 years old!), I can't say that I will not look to GM for my vehicle needs in the future. Depending on what they are, mainly the wife and her needs and how Chevy or Buick can handle them, I may stray from GM but I feel it's very unlikely (her new favorite GM vehicle is the all-new 2010 Buick LaCrosse, and the GMC Trucks brand for now has been spared death's grip). The news - including this sad letter confirming it to current Pontiac owners - doesn't help soothe the pain that Pontiac enthusiasts feel, but Pontiac was GM and GM was Pontiac, so my love of GM will go on.

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Well, old Sue did send me a letter after all.

Maybe I should give her a call?!!

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I got mine last Saturday, I thought about scanning it. All it did was piss me and the wife off more.

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Well, old Sue did send me a letter after all.

Maybe I should give her a call?!!

Cold blooded ripping is your forte, go for it.

But it will be banging the head against granite. :)

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Cold blooded ripping is your forte, go for it.

But it will be banging the head against granite. :)

:neenerneener:

I can actually be quite diplomatic, if the spirit moves me.

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I'd be interested to read any and all reactions from Pontiac spokespeople to customers wronged in this matter.
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I'd be interested to read any and all reactions from Pontiac spokespeople to customers wronged in this matter.

As would I.

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:neenerneener:

I can actually be quite diplomatic, if the spirit moves me.

Tell me how the spirit can be moved? So that we can try to move it to spit some cold fire. :P

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Tell me how the spirit can be moved? So that we can try to move it to spit some cold fire. :P

Oh, I already have that held in reserve. :AH-HA_wink:

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I might call just to see what they say.

Do it. Just let it out and get over with it and move on. Life is too small and precious to be venting about mistakes others have made consistently. It is their loss.

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