BigPontiac

2010 Chevy Equinox

48 posts in this topic

So I have a friend who decided she wanted to buy a small SUV. After much convincing, I finally got her to *consider* test driving the Chevy Equinox...all her neighbors had convinced her she should buy either a Toyota RAV4 or a Subaru Forester. I check a few local Chevy dealers that have some Equinox's in stock and we set out to test drive. Dealer has 2 AWD Equinox LTZs in stock, V-6, full loaded, $37K. Both have *way* too much crap on them, but serve the purpose to sell the Equinox and provide a test drive. She likes it, but wants the gas mileage of the 4 cylinder...so we move on to test drive the CR-V, RAV4, Forester, etc. One weekend down.

When all is said and done, she still likes the Equinox so the next weekend we drive an hour away to the only other Chevy dealer that has a 4 cylinder in stock for a test drive, a Red AWD 2LT...it also has the standard radio instead of the Nav like the previous test drive candidate, so she can decide whether she wants the factory Nav or not. The EcoTec passes muster, however she wants the LTZ in Silver w/solid black interior, so the 2LT is out. Second weekend down.

Back to the local Chevy dealer, no searches yield a 4 cylinder LTZ in Silver w/black, sunroof and the 18in wheels. So, it's on to placing the factory order -- dealer says 6-8 weeks. Dealer takes the order, deposit placed, life is good. Third weekend is the charm.

So the deposit was placed on Sat Jan 16, 2010.

No word from the sales guy since the deposit was placed, so I advised her to check-in (since it's been 4 weeks) and see if they can provide a status. Estimated build date is March 21, 2010! with estimated delivery at the dealer around April 10, 2010.

Now as her current car is slowly disintegrating, she actually *needs* a new car, this is extremely annoying. At this point, I'm wishing I hadn't even mentioned the Equinox! We may still end up at the Honda dealer before this ordeal is over.

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that sucks. could a cheap beater work? or is rental too much, no friends to loan her a car, or drive her around?

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i know GM is trying to keep up with Equinox orders. TBH, if she cancelled it and bought one of the others at this point that would be fair.

Please though! tell her to look at a CX-7, Outback, and Sorento too while she can, anything to avoid the CVR RAV4 and forester. those three are all terrible vehicles. . I would even add the outlander as one to look at. I am sure she is frustrated by this point. It kind of sounds like maybe the dealer is not top drawer either.

A CPO Vue is not entirely a bad option either. My gosh even the new Tucson is pretty nice!

The popularity of the CVR RAV4 and Forester is actually beyond comprehension to me. Maybe its because those are overtly feminine/p-y whipped male vehicles that to me are weak fluff, delicate and cheap, and really tailored for people who prioritize the worst attributes in car purchasing.

Even if she still gets the equinox now, she'll hate it for sure, only because of having to jump through hoops to get it. probably is better off to just let her bolt and fulfill the prophecy of domestic downers incorporated.

Edited by regfootball
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Is "6-8 weeks" from order to build, or to delivery? Because if it's 'to build'- she agreed via the order to wait 6-8 weeks, and Jan 16 ~ Mar 21 is 9 weeks. Big deal. I CAN'T call that 'jumping thru hoops' in the least.

The factor of her current car disintigrating is indeed a driving, frustrating factor, tho it sounds like she pushed her situation with her DD to the brink and forced herself into that corner to a degree.

No guarantee she'll find what she specifically wants on another lot, either.

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There are a lot of Equinox intenders in the same boat. Checking Edmunds owner's reports, those that waited say it was worth it.

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I'd be asking the dealer how badly they'd like to keep their sale. Maybe they have a good used car on the lot they'd loan to her for a few weeks to keep her from walking away.

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It is not GM's fault her current car is failing. So she needs to share some of the blame here if she waited too long.

To order a car that span is not a bad time frame for a car that is a hot seller.

If she wants it that bad she can change colors or some options to speed it up if she wants one that bad. IF she gives up on on the nox this easy it sound as if she really does not care that much what she buys.

Just try to order a Honda or Toyota not in stock! I have had friends who had to wait months for the right ship to come in with the car they want.

Good things only come to those who wait.

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this is 2010, if someone wants to buy a car and its not available, there is no reason to wait. myself, i would bail and buy something else.

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Always interesting to see different opinions and perspectives.

The 6-8 week time frame quoted by the salesman was "built, shipped and on our lot". I asked about him to confirm it 3 times! He also said GM had addressed the short supply issues.

So there are a few issue in play here:

- The salesman set an unrealistic delivery date expectation with the customer

- The salesman never followed through on the promised follow-up communication

- The customer, acting on the salesman's lack of follow-up, discovers promised commitments will not be met

- Communication and commitment issues lead to a feeling of mistrust on the part of the customer

- Customer is left with a negative impression of the GM buying experience before they even get the vehicle

- Customer shares these negative experiences with their friends and co-workers, thereby reinforcing a negative image for GM

This is another clear case of "Over-commit and under-deliver" and GM's dealer body still seems to not grasp the basics of retail, especially an item costing $33K.

And as the person who put their personal reputation on the line to "vouch" for GM to even get them to be *considered* in the shopping process, I am not happy. I've also shared this negative experience with the two other prospective Equinox and Terrain buyers I had pointed towards GM.

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that sucks. could a cheap beater work? or is rental too much, no friends to loan her a car, or drive her around?

The current car will go on Craigslist as someone else's cheap beater! It was actually quite bulletproof until the first trade-in appraisal...after that it seemed to know it's days were numbered and began to rebel :mellow:

I'm a bit surprised that a 2000 Dodge Neon ES with 198,000 mi has lasted this long! I am still lobbying to turn it into a LeMons racer...

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i know GM is trying to keep up with Equinox orders. TBH, if she cancelled it and bought one of the others at this point that would be fair.

Please though! tell her to look at a CX-7, Outback, and Sorento too while she can, anything to avoid the CVR RAV4 and forester. those three are all terrible vehicles. . I would even add the outlander as one to look at. I am sure she is frustrated by this point. It kind of sounds like maybe the dealer is not top drawer either.

A CPO Vue is not entirely a bad option either. My gosh even the new Tucson is pretty nice!

The popularity of the CVR RAV4 and Forester is actually beyond comprehension to me. Maybe its because those are overtly feminine/p-y whipped male vehicles that to me are weak fluff, delicate and cheap, and really tailored for people who prioritize the worst attributes in car purchasing.

Even if she still gets the equinox now, she'll hate it for sure, only because of having to jump through hoops to get it. probably is better off to just let her bolt and fulfill the prophecy of domestic downers incorporated.

She didn't like the look of the CX-7 for some reason...gas mileage was also on the lower end of the spectrum. VW Tiguan was branded "too manly", also not great mileage. GMC Terrain - "fugly". Hyundai/Kia - "I'm not buying a damn Hyundai/Kia". Toyota RAV4 - started as a lock, cheap interior turned her off. Subaru Forester - "kind of plain looking, not enough stuff (re:features) inside". Honda CRV - "nice, but the Equinox had a nicer design inside/outside..and more stuff". I think you get the gist...

She did like the Vue online, but wanted new and by shopping time the Saturn dealers were closed.

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this is 2010, if someone wants to buy a car and its not available, there is no reason to wait. myself, i would bail and buy something else.

This is 2010, GM ought to know how to do lean manufacturing, which is going to result in NOT having every single color and option configuration on every lot. To do so would result in absolutely ridiculous overproduction that would just lead GM into another bankruptcy. It would be excellent if time from order to lot was shorter, and if the dealer would know the timeframe more accurately and communicate better with the customer, setting expectations better.

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Is "6-8 weeks" from order to build, or to delivery? Because if it's 'to build'- she agreed via the order to wait 6-8 weeks, and Jan 16 ~ Mar 21 is 9 weeks. Big deal. I CAN'T call that 'jumping thru hoops' in the least.

The factor of her current car disintigrating is indeed a driving, frustrating factor, tho it sounds like she pushed her situation with her DD to the brink and forced herself into that corner to a degree.

No guarantee she'll find what she specifically wants on another lot, either.

Current car was slated for replacement in early 2009, death in the family forced reallocating the saved car funds to the estate. Life happens. Shopping kicked off when the executor reimbursement check was finally cut as the estate was settled.

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Good luck to your friend, I hope she can hold on and take delivery of her Equinox. Maybe it will come in sooner than expected. My last factory order, my '07 Sierra, was supposed to take 6-8 weeks, came in in 5 weeks.

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I would also check with other dealers. When I bought my SS I had one dealer who would not search very far for what I wanted and then I had another that was willing to go anywhere to get what I needed at no charge.

It was the end of the model year and I had to change the color and get a roof rack but for the price I got It was well worth it.

It was my own fault I waited too long but I did find a dealer and salesman that worked with me 3 days to find what I needed.

He was willing to send someone to GA from OH to get what I wanted in the right color till the dealer there backed out of the inter dealer trade.

By changing colors It saved me 3 months to order one and about $2,000.

If you want the vehicle bad enough there are ways to work this out.

I would press this dealer to find one that is close and has a few more options then sell it for the same price. Make a free upgrade so to speak to save the sale.

Edited by hyperv6
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$37,000 for any Equinox is madness, IMO, and bound for instant end-of-the-year incentives. Her 4-cylinder LTZ model seems like a good buy though.

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$37,000 for any Equinox is madness, IMO, and bound for instant end-of-the-year incentives. Her 4-cylinder LTZ model seems like a good buy though.

Other than a ZR1 who pays sticker? Once demand catches up and the few idiots stop paying too much that one will be a good buy. I have averaged $7K off sticker off my last three GM cars.

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Other than a ZR1 who pays sticker? Once demand catches up and the few idiots stop paying too much that one will be a good buy. I have averaged $7K off sticker off my last three GM cars.

The whole "I wont buy a GM without rebates" mentality is a part of why GM filed bankruptcy. I'm not saying that its bad to work a deal, but when people expect to get $5k off before any negotiating happens, something is wrong. It is GM's fault for pricing their cars above what they're worth, then overproducing them, then spending years bribing people to buy them.

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Edmunds says people are averaging about $700 off the price of a Terrain with negotiating. Dealer south of here has a sharp Cyber Gray SLE-1 AWD at $26,745 MSRP. I was looking at 2.5L XLT Escapes today, too, and they're the same price or more than that snazzy Terrain.

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Edmunds says people are averaging about $700 off the price of a Terrain with negotiating. Dealer south of here has a sharp Cyber Gray SLE-1 AWD at $26,745 MSRP. I was looking at 2.5L XLT Escapes today, too, and they're the same price or more than that snazzy Terrain.

The big thing seems to be "do you belong to a credit union?". If you do and you're on the list the dealer has, you qualify for Supplier Pricing. Two of the three dealers asked this question. My friend ended up paying supplier pricing on her Equinox as a result...I'm assuming this program is larger than just CT.

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My friend's Dad ordered a 2010 GMC Terrain SLT-1, AWD, sunroof, 4 cylinder, Merlot, black leather yesterday. GMC dealer said "4-6 weeks". I warned him!

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The whole "I wont buy a GM without rebates" mentality is a part of why GM filed bankruptcy. I'm not saying that its bad to work a deal, but when people expect to get $5k off before any negotiating happens, something is wrong. It is GM's fault for pricing their cars above what they're worth, then overproducing them, then spending years bribing people to buy them.

Not all but most have trained people to watch for sales and rebate packages. Also dumping cars on fleets sales kills resale so many feel they need to get their pound of flesh upfront.

Still even before the rebate train left the station there was never a need to pay sticker unless demad for a vehicle was so high and their numbers were so low.

Pricing is all supply and demand but GM had to build the cars as closing the plants cost even more than over producing. Kind of a bad case and even worse case deal. The only way to get the cash back was with rebates to get at least some of the money back. Kind of a death spiral.

I also spent time today in the Nox and Terrain. Much the same but the back interior of the terrain just was a black hole. It just looked Cheap. I need to see it in a dual tone and brighter interior. We were in all three Nox leather interiors and we like the two dual tone.

Also drove the Hyrogen Fuel Cell Nox today. If the electric motors are similar to the Volt it was a good drive. Lots of instant torque like a RC car.

Edited by hyperv6
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Week 8, still no sign of the Equinox.

I wonder if anyone at GM has made the connection that maybe they're not selling as many cars as they'd like because they can't deliver cars to people who want to buy them!

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I think they made the connection when they moved ahead with plans to expand the plant to build more NOX. I don't think they ever expected them to take off this well.

If I read correclty Sales are well over 135% over last years sales already. That is not counting the GMC sales.

The Camaro has been running full too and limited due to delays in getting tires from Brazil.

Edited by hyperv6
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