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ocnblu

How much can you take?

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I would say most people go to a restaurant for convenience, for something different to eat, for atmosphere, and for good service.

Saturday I went to Applebee's for lunch. The server came by in a reasonable period of time and took my order... so far, so good. Then it all went to hell in a handbasket.

I ordered one of their new "combos", which is your choice of an entree and a dessert for one price. I got the Southwest Chicken/Raspberry cheesecake combo.

It took a long time to get my food and the place wasn't that busy for that day and time.

The cheese on top of the chicken was burned to ash on the edges. It actually disintegrated into black dust when I cut it.

The pico tasted old. It was all soft and watery.

The cheesecake was on a plate that had two spots of dried-up green stuff on the side, and some kind of brown dried up stuff, topped off with fingerprints and and like waterspots, or soap spots.

That's when I decided it was time to say something.

"I sat here and ate my chicken, which was burnt, and the pico, which was old, but look at this plate. What the hell is this dried up green $h!? It's nasty, and I'm not eating it!"

He apologized and brought me another piece, which was fine.

Normally, I don't hold the server accountable for the cook's mistakes, he didn't bring my food out, so he couldn't have known because I didn't say anything at first.

The nasty dessert plate though, anyone could have seen how dirty that plate was. He brought it out anyway, and for that, I left him a crappy tip.

What does it take for you to complain in a restaurant about things? Was I being too prissy?

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I've never been so disappointed I've had to complain about food nor service. However, poor waiting service is inversely proportional to one's tip. People can whine all they want about "living on tips;" you knew this when your applied for the job, so perform for the pay. Of course, it has to be pretty bad to leave a bad tip with me.

Anyway, any complaints by me would be made kindly and rationally. Yelling and getting irate proves nothing as oftentimes whatever you're complaining about can be an honest mistake. If they blow me off (this applies for any service business), then I complain with my feet and never return...as well as spreading the word to my friends.

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Oh, I don't want to make it sound like I was yelling and looking around to see if others were listening, I just told him directly what I saw. I won't go back there. A different Applebee's, sure, but not that one.

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I can only take so much... After a bit of prodding, I'd lose it and freak out. Probably take the waiter hostage with the knife I keep in my pocket and demand for whoever did it to come to me. Then I'd kill him and ask nicely for it to be made up to me by someone else for the -now dead- guy's senselessness. Once that would happen, I'd kill the waiter, too... For no reason, really... Finally, I'd use my intelligence to get out of it like I always do. All would be well.

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And there goes the town of Brookville, now with a population of one.

Edited by NOS2006

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In my experience, if you are reasonable and nice about a mistake or displeasure with your food, people'll do right by you. It hasn't happened to me but with people I was dining with at the time. I'm glad too because, like Ocn, I don't really being a bother and coming off as hard to please because in the past, I've dealt with hard-ass customers myself (though not in food service).

As an aside, the one time I went to Applebee's, my friends and I found the food to be really overpriced and two didn't care for what they got. I don't think we'll be heading back anytime soon.

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I can only take so much... After a bit of prodding, I'd lose it and freak out. Probably take the waiter hostage with the knife I keep in my pocket and demand for whoever did it to come to me. Then I'd kill him and ask nicely for it to be made up to me by someone else for the -now dead- guy's senselessness. Once that would happen, I'd kill the waiter, too... For no reason, really... Finally, I'd use my intelligence to get out of it like I always do. All would be well.

Posted Image

:rolleyes:

Edited by Croc

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Croc, please don't drag a fight from one thread to another.

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Okay, back on topic...

Applebees and Chili's are like 'nicer than McDonald's' places, i.e. "Hey, let's go to Chili's...its nicer than McDonald's." Not that special otherwise.

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I just tend to tolerate little things at first but when it becomes detrimental to my health and is an insult to the ammount of money they are asking for a given meal that comes out way sub-par, then I will definately voice my concern. But in a subtle, constructive way.

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Posted Image

:rolleyes:

You could stop being such an ass and taking smilies so literally. :yes: Yes, you could. I knew you'd reply to that post. That's why I posted it and filled it with things that represent the other thread. Just disect it and see... Had you only realized this. Did you forget who BV is? :P

Anyways, nothing to see here, guys. Just Croc going :duh:

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Viper, pleaze, dawg. Tell us about dried snot boogies on your fork or something. Don't be gasoline.

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Viper, pleaze, dawg.  Tell us about dried snot boogies on your fork or something.  Don't be gasoline.

Yum.

Anyways, I usually can take quite a bit. I get pretty good luck in restaurants, anyway.

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Alright, but I just had to make a point.... No harm meant.

I've never really had bad experiences in restaurants, honestly, so I wouldn't know how much I could take. I am quite an angry person, but also a shy one. Sometimes, I don't know which will come out in these situations. Sad, isn't it? :P

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Viper, I may go off on him at any moment, so I know where you're coming from. I'm just trying to set a halfway decent example.

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My worst dining experiences have always come at places where there's a mandantory tip included for a party of X number of people. On my birthday, the waitress saw that we had a large group and ignored us the entire night. We only got refills on our drink once, and that was after I flagged her down, and this was at a small restaurant , with no more than 20 tables in the whole place, so there was no excuse for her not noticing us. To make things worse, since we were a large group, she refused to split the bill after lying and saying that we could when we first got there. She also explained the fact that the tip was required, but since it was all going on one card, she would be "nice" and not include it there and let us pay in cash (the first time that she showed any interest in our table all night.) So not only was she a crappy waittress, but a dumb one as well. We quietly walked out after leaving only a dollar or two on the table.

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Guest Josh

I only eat at Hooters so if they do wrong I'm in for a real, real nice treat ;)

All joking aside, from what I've come to find out where I eat at, if you complain and it is legitimate like a dirty beer glass ( just saying guys!) and it is visible dirty, they will 9/10 either take half off of your bill or offer you a $25 gift card.

I do not settle for anything less. Maybe because I am in the telecomm industry and people always beg for freebies when they feel they have been wronged. I'm the first to say when a person has rightfully been wronged...but I know the tricks of the trade.

Normally, I don't bitch about bad service, I just chalk it up to a bad day and hope my tip can help cheer them up.

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I once had an experience where the waiter quit her job while I was at one of her tables...ended up getting 50% off the meal (she dissapeared during dinner and I had to go find the manager to get water refills, etc).

Another time after a 2hr wait at lunch (without the food ever coming out), we got up and left...

Edited by moltar

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I would say most people go to a restaurant for convenience, for something different to eat, for atmosphere, and for good service.

Saturday I went to Applebee's for lunch.  The server came by in a reasonable period of time and took my order... so far, so good.  Then it all went to hell in a handbasket.

I ordered one of their new "combos", which is your choice of an entree and a dessert for one price.  I got the Southwest Chicken/Raspberry cheesecake combo.

It took a long time to get my food and the place wasn't that busy for that day and time.

The cheese on top of the chicken was burned to ash on the edges.  It actually disintegrated into black dust when I cut it.

The pico tasted old.  It was all soft and watery.

The cheesecake was on a plate that had two spots of dried-up green stuff on the side, and some kind of brown dried up stuff, topped off with fingerprints and and like waterspots, or soap spots.

That's when I decided it was time to say something.

"I sat here and ate my chicken, which was burnt, and the pico, which was old, but look at this plate.  What the hell is this dried up green $h!?  It's nasty, and I'm not eating it!"

He apologized and brought me another piece, which was fine.

Normally, I don't hold the server accountable for the cook's mistakes, he didn't bring my food out, so he couldn't have known because I didn't say anything at first.

The nasty dessert plate though, anyone could have seen how dirty that plate was.  He brought it out anyway, and for that, I left him a crappy tip.

What does it take for you to complain in a restaurant about things?  Was I being too prissy?

I never would have ate it in the first place. I would have had the manager take it back and have it redone.

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I almost never complain at restaurants. You never know if when they replace some food whether they spit in it or something. I take it as a learning lesson and never go back. The worse thing that happened to me was when I was at a Japanese restaurant, and there was a small cockroach wandering around the plate. The waitress noticed me fussing with the food. I said there was a roach in my food, and she took the bug to the chef, and then she said back to me "That's not a cockroach!" Needless to say, I never went back.

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