William Maley

Lincoln News: Lincoln Offers Free Pickup and Delivery For Service

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Lincoln is trying to stand out from the crowded luxury field by offering owners various services and perks. They have announced a new service that will begin with the 2017 Continental allowing owners not to visit the dealership to have their car serviced.

 

A Lincoln service valet will pick up an owner's vehicle and take it in for service. The owner will be left a courtesy car while theirs is being worked on. Once service is completed, the vehicle is returned to the owner. This perk comes at no charge for the owner.

 

“Lincoln Pickup and Delivery service revolves around complementing our luxury vehicles with outstanding luxury experiences. Our dealers view this as a way to differentiate the client experience for Lincoln owners,” said Lincoln North America director of sales and marketing Andrew Frick.

 

Lincoln has been doing trials of this service at select dealers and found it to be a success. Of owners who participated, 98 percent said they would have their vehicle serviced at the dealer again and 93 percent said they would buy another Lincoln.

 

Now Lincoln isn't the first to offer this service to owners. Hyundai offered this service with their Equus flagship. What makes this program different is it will be available on Lincoln's entire 2017 lineup.

 

Source: Lincoln

 

Press Release is on Page 2

 







Click here to view the article

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I thought something like this was already offered in their "black label" packages...? 

 

You might be right. I know that the Black Label package includes complimentary car washes and an annual detail for the vehicle.

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I thought something like this was already offered in their "black label" packages...? 

 

You might be right. I know that the Black Label package includes complimentary car washes and an annual detail for the vehicle.

 

" For your convenience, Lincoln Black Label ownership includes pickup and delivery of your vehicle for all your service or maintenance needs, as well as the provision of a temporary vehicle."

 

That's on Lincoln's site under the " MEMBERSHIP PRIVILEGES "

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I thought something like this was already offered in their "black label" packages...? 

 

You might be right. I know that the Black Label package includes complimentary car washes and an annual detail for the vehicle.

 

" For your convenience, Lincoln Black Label ownership includes pickup and delivery of your vehicle for all your service or maintenance needs, as well as the provision of a temporary vehicle."

 

That's on Lincoln's site under the " MEMBERSHIP PRIVILEGES "

 

SOOOOOOOOOOOOOOO, Why would I pay for Black Label service if everyone else gets it now for free?

 

:confused0071:

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I thought something like this was already offered in their "black label" packages...? 

 

You might be right. I know that the Black Label package includes complimentary car washes and an annual detail for the vehicle.

 

" For your convenience, Lincoln Black Label ownership includes pickup and delivery of your vehicle for all your service or maintenance needs, as well as the provision of a temporary vehicle."

 

That's on Lincoln's site under the " MEMBERSHIP PRIVILEGES "

 

SOOOOOOOOOOOOOOO, Why would I pay for Black Label service if everyone else gets it now for free?

 

:confused0071:

 

Completely agree... lol 

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Wow....they didn't have this before?

 

That's really late to the game to offer this perk.

They did with their Black Label package. 

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This is probably a way to keep the Lincoln owners out of sitting in the Ford dealer service area, and/or to make it seem like Lincoln is more exclusive and separate from Ford.  When at 90% of these dealerships the Ford and Lincoln are sold and serviced in the same building.

 

My question is if they pick up your Lincoln for service, will they return a good car you would actually want to drive?

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This is probably a way to keep the Lincoln owners out of sitting in the Ford dealer service area, and/or to make it seem like Lincoln is more exclusive and separate from Ford. When at 90% of these dealerships the Ford and Lincoln are sold and serviced in the same building.

My question is if they pick up your Lincoln for service, will they return a good car you would actually want to drive?

Once again, you need to get your facts straight. Most of the Lincoln dealerships are stand alone. That wasn't always the case but they are now.

Oh and nice troll remark in the middle there. Classy </sarcasm>

Edited by surreal1272
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To smk for the "classy comment",

No Lincoln does not make "drivers' cars". But make cars people like to be behind the wheel in but not a "drivers car", Like the MB lineup hold the AMGs.

Not many automakers still make true drivers cars. Miatas, pony cars, BRZ/FR-S, most of the Porsche lineup(excluding the SUVs), GTI, Golf R, 4C, etc... There are a handful but each automaker typically only has one, maybe two. Oh, I'd even throw in the Wrangler.

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This is probably a way to keep the Lincoln owners out of sitting in the Ford dealer service area, and/or to make it seem like Lincoln is more exclusive and separate from Ford. When at 90% of these dealerships the Ford and Lincoln are sold and serviced in the same building.

My question is if they pick up your Lincoln for service, will they return a good car you would actually want to drive?

Once again, you need to get your facts straight. Most of the Lincoln dealerships are stand alone. That wasn't always the case but they are now.

Oh and nice troll remark in the middle there. Classy </sarcasm>

 

Actually Surreal, I have to disagree with you on the stand alone dealerships. On the west coast, I ONLY FIND FORD / Lincoln Dealerships with BOTH auto's on the same showroom floor. I have yet to see let alone be in a stand alone Lincoln Dealership.

 

Just a few miles from my house is the Harris Ford Lincoln Dealership. They just finished a major remodel and expanded their one big showroom floor to show off both Lincoln and Ford side by side.

 

post-12-0-65717200-1467481202_thumb.jpg

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This is probably a way to keep the Lincoln owners out of sitting in the Ford dealer service area, and/or to make it seem like Lincoln is more exclusive and separate from Ford. When at 90% of these dealerships the Ford and Lincoln are sold and serviced in the same building.

My question is if they pick up your Lincoln for service, will they return a good car you would actually want to drive?

Once again, you need to get your facts straight. Most of the Lincoln dealerships are stand alone. That wasn't always the case but they are now.

Oh and nice troll remark in the middle there. Classy </sarcasm>

Actually Surreal, I have to disagree with you on the stand alone dealerships. On the west coast, I ONLY FIND FORD / Lincoln Dealerships with BOTH auto's on the same showroom floor. I have yet to see let alone be in a stand alone Lincoln Dealership.

Just a few miles from my house is the Harris Ford Lincoln Dealership. They just finished a major remodel and expanded their one big showroom floor to show off both Lincoln and Ford side by side.

attachicon.gifHarrisFordLincolnDealership.jpg

Negative vote aside, I have seen nothing but dedicated dealers in the Phoenix Valley and most of the ones I saw back east were the same way (lived in NC for 35 years). Point being that SMKs claim of 10% is pure trolling bull&#036;h&#33;.

Also of note, I did say that there were still some like the ones you mentioned so why that merited a down vote, I haven't the foggiest.

Edited by surreal1272
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Well, some lucky bloke prolly traded in that E-class on the right of that image for a real driver's car - a Fiesta ST.

Hahaha great freaking eye with that one! +111111111

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This is probably a way to keep the Lincoln owners out of sitting in the Ford dealer service area, and/or to make it seem like Lincoln is more exclusive and separate from Ford. When at 90% of these dealerships the Ford and Lincoln are sold and serviced in the same building.

My question is if they pick up your Lincoln for service, will they return a good car you would actually want to drive?

Once again, you need to get your facts straight. Most of the Lincoln dealerships are stand alone. That wasn't always the case but they are now.

Oh and nice troll remark in the middle there. Classy </sarcasm>

Actually Surreal, I have to disagree with you on the stand alone dealerships. On the west coast, I ONLY FIND FORD / Lincoln Dealerships with BOTH auto's on the same showroom floor. I have yet to see let alone be in a stand alone Lincoln Dealership.

Just a few miles from my house is the Harris Ford Lincoln Dealership. They just finished a major remodel and expanded their one big showroom floor to show off both Lincoln and Ford side by side.

attachicon.gifHarrisFordLincolnDealership.jpg

Negative vote aside, I have seen nothing but dedicated dealers in the Phoenix Valley and most of the ones I saw back east were the same way (lived in NC for 35 years). Point being that SMKs claim of 10% is pure trolling bull&#036;h&#33;.

Also of note, I did say that there were still some like the ones you mentioned so why that merited a down vote, I haven't the foggiest.

 

U'm so why is Fordcosworth down voting you on both posts? I only saw on my recent business trip to New Jersey Ford/Lincoln Dealerships.  But regardless of this, you are right some areas will have separate and others will have merged.

 

FordCosworth, please explain the two down votes to Surreal, otherwise without proper explanation of your downvote, this is trolling.

Well, some lucky bloke prolly traded in that E-class on the right of that image for a real driver's car - a Fiesta ST.

Lol, what about that Porsche on the far left? I say some bloke traded it in for a real American Muscle Mustang GT500. :P

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I don't understand at ALL like DFelt why HERE you had to downvote. 

 

Both times Surreal vouched for Lincoln because SMK was suggesting that this new program would have terrible execution because Ford/Lincoln dealers are tied at the hip...Surreal provided evidence that in the Phoenix area, and perhaps in others Lincoln dealers are becoming more often standalone.

 

Lincoln right now, except the Conti, MKX and refreshed Z is still strife with cars that really aren't notable in any way.

 

I like the Conti, but the Z, while nice, should also be built at Flat Rock. 

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Because he talk like an ass with snarky, condensing replies...rather douchie

Then I'm about to give you a better reason to down vote me. I defended your favorite brand (something you have complained about my lack of in past) and you down vote me anyway?

Here's the reason for you. Go F yourself if you have nothing better to offer here. MT will gladly take your trolling there. I contributed to the damn subject here and you just behave like a twelve year old dick with ears.

There. Now you have a legitimate reason for the down vote.

Edited by surreal1272

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Remember, this claim is coming from the same guy who sees nothing wrong with vans being sold and serviced on the same lot as an S Class.

Do they service Corvette Z06's at the same place they service $14,000 Sparks and City Express commercial vans?

 

I don't really care what else is serviced where my car is serviced.  My original post here was about how Ford probably wants to keep the Lincoln owners separate make it seem like Lincoln is different than Ford.  Because in reality those Lincolns have a lot of Ford parts and Ford trim pieces and drive like Fords.

 

If Ford wants to help Lincoln they need to get Lincoln it's own chassis and own bodies.  

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Remember, this claim is coming from the same guy who sees nothing wrong with vans being sold and serviced on the same lot as an S Class.

Do they service Corvette Z06's at the same place they service $14,000 Sparks and City Express commercial vans?

 

I don't really care what else is serviced where my car is serviced.  My original post here was about how Ford probably wants to keep the Lincoln owners separate make it seem like Lincoln is different than Ford.  Because in reality those Lincolns have a lot of Ford parts and Ford trim pieces and drive like Fords.

 

If Ford wants to help Lincoln they need to get Lincoln it's own chassis and own bodies.

Yeah, that wasn't the defense you were using a few months ago before you got called out in it but that's a discussion for another time.

Btw, asking Ford to do that is literally the opposite of how multi-make companies handle that. Ask VW. Ford has also done a better job of making Lincolns look less like their Ford cousins and that is a fact.

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Only product can save Lincoln.  Black Label concierge services, and pick up and drop off service aren't going to do it.  Gotta have the product.  Look at Cadillac, they actually have 2 rear drive light weight chassis that are world class, and they are still struggling.  Imagine where Cadillac would be if the ATS was based on the Cruze, the CTS was based on the Malibu, and XTS was their flagship.  And there was no V-series, no Cadillac with over 400 hp, no coupes, etc.  

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