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GM Exec Slams Consumer Reports

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Lori Queen, General Motors executive on C/R:

"the most unprofessional group of people I have ever worked with."

"They are totally nonobjective and go to great extremes to paint a picture for their paid subscription readers".

"They buy the cheapest car they can find and then base all their opinions on a limited sample."

"This year's Consumer Reports top ten list of vehicles named only Japanese automakers, leaving Detroit out in the cold for the first time since 1997 when the list began.

Detroit auto executives were a little hot -- if not burning -- and have fired back at the consumer magazine.

Lori Queen, who is a General Motors executive involved in small car production told the Automotive News in an e-mail that the editors and reporters who put together the Consumer Reports auto issue are "the most unprofessional group of people I have ever worked with."

"They are totally nonobjective and go to great extremes to paint a picture for their paid subscription readers, who primarily buy Japanese cars. They don't consider price or price differences, they don't consider model mix or consumer preferences, they buy the cheapest car they can find and then base all their opinions on a limited sample," Queen told the automotive magazine.

For the record, the Consumer Reports top ten included the Honda Civic, Honda Accord, Acura TL, Infiniti M35, Subaru Forester, Toyota Highlander Hybrid, Honda Ridgeline, Honda Odyssey, Toyota Prius and Subaru Impreza WRX/STi."

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Edited by mustang84

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She's wrong. They buy the cheapest domestics against well-equipped imports. See the not-so-old comaprison pitting a loaded Avalon XLS against a LeSabre Custom and Bonneville SE where they bitched about the floaty rides of the two GMs ignoring the optional touring/sport packages available with BOTH those cars. Oh, and also the fact that one could get a LeSabre Limited or Bonneville SLE for the price of that XLS. That wasn't mentioned once.

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GM is touting JD Powers survey for the Malibu's initial and Long term reliability.

Consumer Reports gave the Malibu A half a Black Circle and gave the Colbalt a Big black circle for reliability (most un- reliable) in their new car issue. Who do you believe JD or Con sumer Reports? Most liberal media touts Con sumer Reports. What would most people do if they see a big black Circle for reliability for a car, not buy. Consumer reports is not stupid as they will through a couple good reviews for GM and Ford to make them not to looked biased. Usually not for the leading segment for sales.

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Car manufactures should review magazines and give Consumer Reports no stars for giving the reader an undue amount of paper cuts. Then whine about how the newstand editions are too expensive for what they offer, ignoring that you can subscribe, too. Afterward, rate CR as "Poor" in the "Using The Magazine As A Coaster" test due to not absorbing all of the water spilt upon it due to the excess gloss. Then, rate it as "Poor" in the "Using A Pile Of The Magazine As A Table Leg" test, citing that the garish graphic design of the magazine scares away guests. Finally, rate CR as "Poor" in the "Rolled Up Magazine Fly Swatter" test, due to the excessive amounts of bull$h! contained within the magazine attracting more flies.

After 3 days of testing, CR has been rated "Average" for Bathroom Absorbancy Use. Due to the excessive gloss, the absorbancy of fecal matter is mediocre compared to competitors. However, the use of this gloss prevents chafing on some of our older testers.

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Guest Josh

It is about time somebody in name value slams these magazines with blatant adgenda's. I commend you Miss Queen. Many salaried employees do as well.

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wish we saw some more of this... by the accual media...

as for the idea of bad reporting... there should be a magazine that reports every media source for accuracy... it would probably clean up a lot of TV stuff and magazine claims...

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It's about time someone more prominent reveals what we have felt for years. Congratulations Lori Queen.

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Give them Hell Lori!! This magazine has become such a pile of crap. The only thing I would use it for is to start a fire when I go camping.

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This is good but not enough!

GM and Ford need to hit CR in the press with cold hard facts on how they twist the truth. As of now the pro 4n media and owners will just call it sour grapes and get away with it. Again!

If GM I would have a investigation done independently and present them to the consumers in their own advertising.

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it would probably clean up a lot of TV stuff and magazine claims...

Why? just because 74% of all statistics are made up? :lol:

Edited by PurdueGuy

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Lost in the media frenzy to bash American autos is the fact that no European vehicles were named to the Top Ten either. The vaunted names Audi, BMW and Mercedes, all costing thousands and thousands more than their Buick, Pontiac, Chev or Ford counterparts were also shut out. However, the media tends to focus on Detroit and ignore Europe. After all, most of these hacks are driving BMWs and Mercedes anyway.

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I find something funny about Consumer Reports overview of the Equinox and the Highlander Limited. They talked about how crapy the gas mileage was for the Equinox, but didn't say that the Highlander's mileage was just as crapy. How can that be the Highlander recieved a FAIR gas mileage rating and the Equinox got a POOR?

Mileage for the Highlander Limited was:

CU's overall mileage, mpg 19

CU's city/highway, mpg 13/25

CU's 150-mile trip, mpg 22

Mileage for the Equinox was:

CU's overall mileage, mpg 17

CU's city/highway, mpg 12/25

CU's 150-mile trip, mpg 22

The agility could be fixed if they tested an Equinox with 17" wheels instead of the 16". That could have increased the Avoidance maneuver max. speed, mph from 47.5 to the Highlanders 48.5mph. Apparently the 1 mph is enough to give the Nox a FAIR emergency handling rating and the Lander gets a GOOD rating. The Lander had 17" wheels in their test just to let you know.

Cargo room was another low in their test. They show a 33 cu.ft. and GM shows 35cu.ft. And that is with the cargo system in the back. Would, lets say 37cu.ft. without the cargo system, be enough to not complain? The Highlander has 38cu.ft.

The tip up in gov't rollover test could have been fixed with 17" wheels too, I think. Wider wheels and tires would fix that if you think about it. Funny thing is they still gave it a VERY GOOD in their roll over test even with the tip up.

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I totally agree with Lori but I also understand that CR is only reacting to years of Detriot Crap!

CR expects Ford and GM to give us less than stellar vehicles. They expect that the fuel economy would be worst than it's foreign counterparts or that the interior would be full of fit and finish issues and made of cheap plastic!

And for the most part, CR and the American consumers have been right! Even though Ford and GM has made great improvements some of their cars and trucks still doesn't match the competition.

Prime example is the Fusion! It's a great car but still not any better than the Camry or Accord. What about the Cobalt? Its pretty good but it would have been class leading 5 years ago!

If Ford and GM wants to really beat CR at its own game than they need to give America cars and trucks that are above and beyond the competition not just almost!!

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I totally agree with Lori but I also understand that CR is only reacting to years of Detriot Crap!

CR expects Ford and GM to give us less than stellar vehicles.  They expect that the fuel economy would be worst than it's foreign counterparts or that the interior would be full of fit and finish issues and made of cheap plastic!

And for the most part, CR and the American consumers have been right!  Even though Ford and GM has made great improvements some of their cars and trucks still doesn't match the competition.

Prime example is the Fusion!  It's a great car but still not any better than the Camry or Accord.  What about the Cobalt?  Its pretty good but it would have been class leading 5 years ago!

If Ford and GM wants to really beat CR at its own game than they need to give America cars and trucks that are above and beyond the competition not just almost!!

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Give em hell Lori!!!!!!!!!!!!! :metal:

CR can suck my Darelique! [/zoolander]

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Every time I read one of Consumer Reports ratings based on members responses I see the 1946 Chicago Tribune Herad Headline "Dewey Wins" Presedency. The defects in their unscientific designed sampling in 1946 are the same defects CR has in their top 10 list. It does not matter whether CR is the liberal or consevative press. The sample design is unscientific and their statistics follow suit. I do not know why they continue to pass this seriously flawed data off as relevant, and people who should know better believe it. I know their data and methods are flawed, and they are unable or not willing to try to correct the problems. At least J.D. Powers tries to achieve a scientifically valid sample.

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As a Happy America only auto Owner, GM, Ford and Chrysler needs to slap the media for their stupidity. They should have adds showing those of us that have many great old American Auto's.

My 1994 GMC Suburban, 250K + now with a new engine but otherwise the best rig I have ever owned. My 2005 CTS still rocks even as I approach 20K miles. My 1998 Dodge Dakota Truck with 100K on it also is just damn Solid.

CR seems to also forget that their love affair with Japan is just out of wack due to the cramped inside, lack of leg room for a second person sitting behind a large person and over all lack of quality in the interior plastic BS.

My sister in law has a 1999 Honda Civic, this auto has been in for more recall work and warrenty repairs than any american auto I have ever owned. Plus when will they realize not all Americans are 175LB or less and under 5'8". Us 270 6'6" tall guys need room and that is still also expecting people to fit in behind me when I drive.

CR once again is on the Clueless Bandwagon. :censored:

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I really hate the CR commercials i hear on the radio, they say at the end, "we're not biased because we don't have advertisers", you don't advertise because you don't advertise, it doesn't mean you aren't biased. If they have a foreign car bias, they are even more free to perpetuate that.

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I remember when the pontiac/toyota vibe came out a couple of years ago. The toyota model received much better ratings than the pontiac, but they were just about exactly the same!?! I hate CR, but it seems so many people follow it because they think it the gospel truth.

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wish we saw some more of this... by the accual media...

as for the idea of bad reporting... there should be a magazine that reports every media source for accuracy... it would probably clean up a lot of TV stuff and magazine claims...

Nobody actually pays any attention. There have been and are media outlets who specialise in giving the slapdown to unprofessional reporting, from bias to blatant goof-ups. Only a very limited audience tunes in unless it makes a good footage for America's Funniest.

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