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vineyard311

GM halts sales of Saturn Outlook, GMC Acadia

35 posts in this topic

vineyard311    0

Just read this on leftlanenews.com, apparently an exhaust issue.

http://www.leftlanenews.com/2006/12/11/gm-...ook-gmc-acadia/

General Motors has temporarily halted sales of its critical Saturn Outlook and GMC Acadia crossovers. The company said in hastily put together communiqué to dealers it was issuing an "immediate stop" of all sales of the vehicles. GM did not specify a reason for the action, but said more details would follow.

********************************

UPDATE!

Cars.com’s Joe Wiesenfelder has the details on the problem that has temporarily stopped the sale of GM’s new Saturn Outlook and GMC Acadia from being sold to the public. The issue seems to be a motor mount that can collect water and freeze during cold weather. This would lead to vibration and roughness during driving.

There is a relatively simple fix — drilling drainage holes so the water never collects — that can be done at the dealership. The extreme move of stopping sales was to ensure a successful launch of both vehicles. There is still no word on when both models will go on sale.

--Flybrian

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sciguy_0504    0

Exhaust system rattle doesn't sound too bad. I'm guessing GM wants this launch to be spot-free and is pulling a "Toyota" to make it so.

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ZL-1    160

Exhaust system rattle doesn't sound too bad.  I'm guessing GM wants this launch to be spot-free and is pulling a "Toyota" to make it so.

226376[/snapback]

I think so too. And if they offer a free repair for all of the vehicles that may have been sold already, they'll generate good PR.

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caddycruiser    50

Interesting, whatever the issue may be.

Reminds me of when the GMT-360's had just been released, and after the first couple of weeks, GM found an issue with the front suspension that could cause breakage and the front end to collapse. Since quite a few had been grabbed up by early buyers, they told people not to drive them, and that their dealer would come to pick it up ASAP and perform the fix. It didn't take too long to solve the issue and stop it from perpetuating, but it was a really bad launch hiccup.

This doesn't seem as serious, but it still makes you wonder what was happening that it didn't get caught until some had just hit the lots (and a few had been sold, I presume--people have been test driving them and writing online reviews). Regardless, good it was caught and will be resolved.

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Drew Dowdell    4,988

Exhaust system rattle doesn't sound too bad.  I'm guessing GM wants this launch to be spot-free and is pulling a "Toyota" to make it so.

226376[/snapback]

If they were pulling a "Toyota" they'd deny the problem for months while doing a silent recall.

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prototype66    0

Its not an exhaust rattle an engine mount is collecting water(which can freeze and cause noise and vibration)http://blogs.cars.com/kickingtires/2..._outlook_.html

A minor problem that is already being addressed. Is every F#@%ing GM fan site going south with the bashing and negitive crap?!

Please read more before condeming GM. They called is as soon as they discovered the problem and rectified it and everyone is all"GM sucks" nand "GM blew it again" What are they, psychic? Christ guys , give them a chance. They arent sitting on it! :hissyfit:

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scharmer05    0

Its not an exhaust rattle an engine mount is collecting water(which can freeze and cause noise and vibration)http://blogs.cars.com/kickingtires/2..._outlook_.html

A minor problem that is already being addressed. Is every F#@%ing GM fan site going south with the bashing and negitive crap?!

Please read more before condeming GM. They called is as soon as they discovered the problem and rectified it and everyone is all"GM sucks" nand "GM blew it again" What are they, psychic? Christ guys , give them a chance. They arent sitting on it! :hissyfit:

226474[/snapback]

Settle down....I don't think that anyone here is bashing GM for this. Overall. I would say that most who have replied in here so far are happy that GM is fixing the issue early. I think it is great that GM is being so proactive about it.

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Intrepidation    846

It's always ood when any company catches a problem and acts on it immediately.

Its not an exhaust rattle an engine mount is collecting water(which can freeze and cause noise and vibration)http://blogs.cars.com/kickingtires/2..._outlook_.html

A minor problem that is already being addressed. Is every F#@%ing GM fan site going south with the bashing and negitive crap?!

Please read more before condeming GM. They called is as soon as they discovered the problem and rectified it and everyone is all"GM sucks" nand "GM blew it again" What are they, psychic? Christ guys , give them a chance. They arent sitting on it! :hissyfit:

226474[/snapback]

Chill dude :P

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Flybrian    0

A minor problem that is already being addressed. Is every F#@%ing GM fan site going south with the bashing and negitive crap?!

226474[/snapback]

Please note that we updated the HOT TOPIC description to reflect this situation more accurately as soon as the new info was gathered.

Its now clear why this wasn't caught before; likely because this is a cold climate problem and the vehicles just went on sale.

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prototype66    0

My apologies to everyone here at C&G for my tantrum. I get a little defensive about GM bashing (which was not happening here) and mainly when it is about my stomping grounds(delta resident). I hope yo can accept this . I'm sorry guys. :chillpill:

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gm4life    5

proto, that is something people on the car and driver forums should here. Actually this is not a HUGE problem at all, it is rather minor so all is well. As long as they don't pull a Toyota "Oh there is nothing wrong here" GM will be fine.

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pow    106

When can't they instruct dealers to drill drainage holes as part of the delivery process? Remove plastic wrap, remove spring blocks, drill hole...

And those that are already sold... have them drill it next oil change.

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Northstar    11

That's not good, but at least it doesn't sound too major. More an assembly problem than a problem that will re-occur after they fix their assembly processes.

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caddycruiser    50

Very good, and glad they caught it & fixed it. Most people will never even know a thing about it, aside from reading it on boards like this.

The wonders of engineering--check, check, check, re-check and test everything, yet sometimes tiny little things like this just pop up unexpectedly. Not really newsworthy, but interesting enough.

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scharmer05    0

something like this would be pretty hard to catch it you think about it. considering that winter has just started and they probably didn't really realize it until they got a few of them out the of the factory and into the cold in order to feel the abnormal vibration.

Edited by scharmer05

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zete    0

Maybe GM should do less testing in the searing hot deserts of Arizona, and more testing in their own frozen backyard of Midwest winters.  :banghead:  They shouldn't have missed this.

226577[/snapback]

It may only have cropped up after freezing rain or some other weirdness. Or, it might be the production part that's causing the problem and the preproduction parts were OK. It might just be that the production part is just that much different as to result in a problem. It happens.

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RJB    0

Better them doing it now than later and having all the media jumping on this and predicting doomsday for GM again! Usually when GM has a recall its all negative and why didn't GM fix this sooner, they are going to hell and taking all their customers with them. They found a problem and are addressing it, they are showing that they want the best for everybody...I applaud them!!

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thegriffon    5

Maybe GM should do less testing in the searing hot deserts of Arizona, and more testing in their own frozen backyard of Midwest winters.  :banghead:  They shouldn't have missed this.

226577[/snapback]

They probably didn't fill the engine bay with water first.

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prototype66    0

Better them doing it now than later and having all the media jumping on this and predicting doomsday for GM again! Usually when GM has a recall its all negative and why didn't GM fix this sooner, they are going to hell and taking all their customers with them. They found a problem and are addressing it, they are showing that they want the best for everybody...I applaud them!!

226649[/snapback]

Thank you for your support, all of you!

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enzl    0

Better them doing it now than later and having all the media jumping on this and predicting doomsday for GM again! Usually when GM has a recall its all negative and why didn't GM fix this sooner, they are going to hell and taking all their customers with them. They found a problem and are addressing it, they are showing that they want the best for everybody...I applaud them!!

226649[/snapback]

My only observation is that while I 100% agree that GM is doing the right thing by the customer at the risk of some media fallout, I find it troubling that this board gives little credit to other manufacturers when they do the same thing.

The unmitigated joy expressed here when Toyota has a recall or a TSB seems cynical and deeply ironic, given that, other than the 'who', the issue is generally the same or similar.

I just can't stand the media bias warcry. It drives me crazy that every GM misstep is excused through that explanation. There's got to be a point in time where GM must own their own mistakes, examine how they occurred and take steps not to repeat the error. I think they're on the right path with many of the new and expected products....lets hope that they aren't blaming 'media bias' in the halls of GM right now as they plan the intros of crucial product.

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