Guest Josh

A few notes to cellular customers

51 posts in this topic

Here are a few notes to customers of cellular providers of the great ol' US of A. I will edit/change these as necessary as I find a means to vent here every night instead of the bottom of a Bud Light bottle. 1) If Customer Service tells you something, it's probably not true at all. 2). If Customer Service directs you to your local carriers store for an insurance claim, its NEVER true. 3) Just because Customer Service tells you that you are eligible for instant savings on a new handset at your nearest local store, chances are you infact are not eligible for SHIT! 4) Do not take it out on us poor reps, as we are not the people that make sensative policy decisions, and we certainly are not the CEO of your carrier. 5) If we get pissed off, throw your phone, break it, then expect you to pick it up it means you should probably follow all of the aforementioned requests we did make for you so you would NOT come back into the store to piss us of AGAIN with worthless "my phone....." issues. 6) Don't hate on the host of the store that is required to take your name and what you are in for. Don't fucking doubt us. We do it because we HAVE to do it! 7) To the females/males (whatever you prefer): If a sales rep takes more than 10 minutes for your "simple billing questions and/or payment" it's probably because we're hitting on you to see if you are down for a drink out when we get out of work. 8) Last but certainly not least: DATE A PERSON THAT WORKS IN CELLULAR. WE HAVE THE MOST FRUSTRATION TO TAKE OUT EVERY NIGHT ON OUR MAN/WOMAN FOR THE EVENING.** **Note: This is every evening..so if you prefer wild and kinky.....we can deliver every day we work!
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Wow...this is what makes me glad I chose Cingular. Now I know I'll never buy a Sprint if they care this little about their customers.
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Wow...this is what makes me glad I chose Cingular.  Now I know I'll never buy a Sprint if they care this little about their customers.

[post="20018"]<{POST_SNAPBACK}>[/post]

LOL I was waiting on that. Because Sprint is the only carrier that does any of the aforementioned? I'm the first to go to my boss to help a customer that came in with an issue Customer Service said we could fix.

Get a clue Coc....derrr Croc. Cingular has lost $1 Billion at last count since their merger with AT & T.

Also, those "roll-over" minutes are fantastic. It's like "You won't use your minutes this month...but we'll charge you for them and hope you use them within a year from today."

What an idiotic concept.

The Fair & Flex plans are the best out there...but this is not about carrier vs carrier, its a post a general as I've had service from EVERY provider.
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Whatever Josh...what did you expect in posting all this? You want to expose all of your company's bad business practices and yet you don't want a negative reaction? I've had great service with Cingular. No problems ever. The insurance claims I've made all went swimmingly and in-store. I've never been given the run-around. Staff has always been honest and upfront about limitations on promotions. I don't see what's stupid about rollover. You already are paying for the minutes, whereas with another provider you lose them if you don't use them. If I have a month where I don't use many minutes, followed by one where I am constantly on the phone, it helps me from going over and all the associated fees. Now maybe I've just had an above-average experience with Cingular. I'd be happy to hear from other people. As far as the money they've been making (or not), I really don't give a rat's ass as long as it doesn't hurt my service. GM's lost money before, but it doesn't matter as long as my vehicle drives well and my service experience is good. -- Put another way, if someone came on here working for McDonald's and talked about rat feces in the product, wouldn't you expect people to say "wow, glad I eat Wendy's"? I don't see why I'm a "Coc." :rolleyes:
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why can't I get a new new phone for my Qwest service at a Sprint store? Same fricking carrier. Qwest always has shit for phones to pick from. Why does Cingular get that kickass new RAZR and Sprint/Qwest have jack? My cheap ass Motorola dies after one year, its a complete POS and they think I should buy a new one. HELLOOOOOO POS. Make a phone that lasts, jerks. Why does Sprint/Qwest have such shitty phones? KYOCERA? HELLLLLLOOOOOOOOOOOO why would i want that garbage? SANYO? they can't even make car stereos that don't suck. what's next, TEAC? BROKSONIC? CYBERHOME? Edited by regfootball
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The RAZR is great. Best phone since my old green-screen Nokia. I love how compact it is and doesn't make a huge bulge in my pocket. Reception is good, and it has a plethora of features. Motorola offers a special USB cable and PhoneTools software so I can transfer pics to my hard drive and vice versa...and create and transfer my own custom ringtones. Right now I have Haste The Day "Long Way Down" (Goo Goo Dolls cover) as my ringtone. Also got some Senses Fail on there...I love it. ETA: T-Mobile also has the RAZR now I believe... Edited by Croc
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I've never had a bad experience with Cingular. I'vce had some shitty experiences with Alltel, the only time I've dealt with Sprint, I was gone in like three minutes because I was going to pay about $30/month more that I was for AT&T for the same number of minutes and a smaller service area. That was like 3 years ago.
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Get a clue Coc....derrr Croc.


Yea....how old are you again?
:rolleyes: :rolleyes: :rolleyes:
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The RAZR is great.  Best phone since my old green-screen Nokia.  I love how compact it is and doesn't make a huge bulge in my pocket.  Reception is good, and it has a plethora of features.  Motorola offers a special USB cable and PhoneTools software so I can transfer pics to my hard drive and vice versa...and create and transfer my own custom ringtones.  Right now I have Haste The Day "Long Way Down" (Goo Goo Dolls cover) as my ringtone.  Also got some Senses Fail on there...I love it.

ETA: T-Mobile also has the RAZR now I believe...

[post="20046"]<{POST_SNAPBACK}>[/post]


totally agree. I have one and it's great. I found an ebay store which sells full black conversion kits so I may buy one...I for one have a bluetooth adapter for my computer, and connection between the phone and the comp is great for that...

about cingular...I have cingular, it offers fantastic service. My friend has Sprint and his service blows compared to mine...he's got a treo 650 (a phone I was thinking about before i got the razr) not that it means anything, but his service can't compare to mine. It's nice how he has unlimited internet and whatnot, but being that I never use it, it doesnt matter to me. my phone is great and so is my service. I have never been anywhere I haven't had service.



5) If we get pissed off, throw your phone, break it, then expect you to pick it up it means you should probably follow all of the aforementioned requests we did make for you so you would NOT come back into the store to piss us of AGAIN with worthless "my phone....." issues.

No, what this means is whoever throws my phone should expect an immediate punch in the face. There would be no hesitation from the moment my phone breaks to the moment my fist hits that person square in the face. Edited by Nick
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5) If we get pissed off, throw your phone, break it, then expect you to pick it up it means you should probably follow all of the aforementioned requests we did make for you so you would NOT come back into the store to piss us of AGAIN with worthless "my phone....." issues.

[post="20100"]<{POST_SNAPBACK}>[/post]


No, what this means is whoever throws my phone should expect an immediate punch in the face. There would be no hesitation from the moment my phone breaks to the moment my fist hits that person square in the face.

[post="20100"]<{POST_SNAPBACK}>[/post]


I agree 100%. If ANY Cingular employee ever treated me (and my phone) in such a manner they would get it. Now, I'm not one for violence, but I can be VERY persuasive with managers and upper management B) But then again, I've never had anything to suggest that Cingular employees aren't professional, courteous, and concerned with customer service. My mom has found the same, and she switched from Sprint to Cingular. Loved trading in her old brick of a phone for her new RAZR (though she wished we had gotten her the silver one since the inside of her purse is black). Edited by Croc
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I'll trade her phones if she'd like. :P My phone is pretty much brand new actually...I traded it in on warranty because I think I accidentally broke something on the phone...don't know... but before someone goes off and starts saying motorolas are crap (I can just see it coming) it really had nothing to do with motorola or the phone. The phone didnt come faulty or anything like that. The phone is great...I think the problem was water damage (but luckily cingular didn't find any when I sent the phone back or they would have charged me for a new phone)...
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Do you have insurance? My V400 had water damage when I had it in my board shorts pocket for, oh about 45 min. in my backyard pool. $50 deductible and I had a new $150 phone (this was back summer of 2004 before V400s got cheap). The V400...what a P.O.S. The RAZR though is perfect.
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Jeeze oh Petes guys, do you ever think I'd actually break somebody's cell phone? Do you think I treat people with absolutely zero respect? This post was a vent from a shitty day at work where it was just myself and one other sales rep. There should have been 5 of us. What irks me is people that have broken phones with obvious physical damage expect us to be able to handle the issue. Can't do it. Also, those Alltel and other providers you guys speak of are third party carriers. They pay Sprint to use our network, and do not have the same policy as a corporate store such as we are. Our phones are kick ass now (Sanyo 5600) and our Sanyo 9000 is going to be insanely popular. Plus, our Treo 700 and Pocket PC 6700 are shipping real, real soon.
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Had AT&T Wireless for about 8 years with no problems, until my phone finally broke from being dropped a few hundred times. Since AT&T had been merged with Cincular, I moved to Cingular and got a new phone. It's a Nokia and OK, but not perfect, still it works better than my wife's samsung. Cingular service has been great. My wife (and step-sons) have T-mobile. The 28 year old has a fancy phone which has been a piece of junk and my wife complains about service. Customer service has been a nightmare. Still, I only use about 60 minutes a month, compared to my wife's (and step-sons) thousands of minutes.
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The RAZR is great.  Best phone since my old green-screen Nokia.  I love how compact it is and doesn't make a huge bulge in my pocket.

[post="20046"]<{POST_SNAPBACK}>[/post]


I got a Razr too. I like it cause it's small, I don't need another large bulge in my pants. :P :lol:

ETA: T-Mobile also has the RAZR now I believe...


The unfortunate thing about T-mobile RAZRs is they are locked to only one band. They are a quad band phone, yet you can't get any of the benefits of quad band. The best network to use the RAZR on is Cingular.
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Also, much like car dealerships, I pretty much assume that anything told to me by a cellular rep is a lie.
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I've had great service from Verizon for about 5 years now.. I've got the Palm Treo 650 currently..not the smallest phone, but it takes the place of my cell and PDA..
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I got a Razr too.  I like it cause it's small, I don't need another large bulge in my pants.

[post="20210"]<{POST_SNAPBACK}>[/post]


YAHTZEE!!!
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Jeeze oh Petes guys, do you ever think I'd actually break somebody's cell phone? Do you think I treat people with absolutely zero respect? This post was a vent from a shitty day at work where it was just myself and one other sales rep. There should have been 5 of us.

What irks me is people that have broken phones with obvious physical damage expect us to be able to handle the issue. Can't do it.

Also, those Alltel and other providers you guys speak of are third party carriers. They pay Sprint to use our network, and do not have the same policy as a corporate store such as we are.

Our phones are kick ass now (Sanyo 5600) and our Sanyo 9000 is going to be insanely popular. Plus, our Treo 700 and Pocket PC 6700 are shipping real, real soon.

[post="20151"]<{POST_SNAPBACK}>[/post]



i wonder if qwest will get those too.
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The unfortunate thing about T-mobile RAZRs is they are locked to only one band. They are a quad band phone, yet you can't get any of the benefits of quad band. The best network to use the RAZR on is Cingular.

[post="20210"]<{POST_SNAPBACK}>[/post]


Now THIS I didn't know...I will stop recommending T-Mobile now to people just because of the RAZR.

Hey, I'm starting a new poll...on the RAZR.
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Now THIS I didn't know...I will stop recommending T-Mobile now to people just because of the RAZR.

Hey, I'm starting a new poll...on the RAZR.

[post="20268"]<{POST_SNAPBACK}>[/post]


t-mobile isnt' bad. They have some decent plans that work well for some people. Their network coverage isn't terrible in metro areas either.

There just isn't any point paying extra money for a Quad-band phone on the T-mobile network. Most, if not all, quad-band phones are extra cost. If you want T-mobile, just go with the nicest, cheapest phone that has the features you want.
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Cingular has lost $1 Billion at last count since their merger with AT & T.

[post="20023"]<{POST_SNAPBACK}>[/post]

That was one merger I really hated, because all it did was eliminate a competitor, which one should not want in the cell business. I was hoping Vodafone (the British company, famous for being on the front of Manchester United's jerseys) would have bought them instead, bringing forth their entry into the U.S. market (and keeping the number of carriers at six)

Kinda funny, however, that I didn't mind Sprint buying NEXTEL...why? Sprint uses infinitely better phones.
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Well the merger was coming...SBC owns Cingular and had bought out AT&T, so then Cingular had to buy out AT&T Wireless. The Baby Bell ate up Ma Bell. Kinda ironic...
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The Cingular merger came first. which then meant SBC buying AT&T only made sense.
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