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Buick and Lexus are tied for reliability

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Buick ties Lexus for No. 1 in car reliability
Survey finds Detroit brands making headway against Japanese competitors
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August 9 2007: 9:57 AM EDT | Link to Original Article @ CNNMoney


NEW YORK (CNNMoney.com) -- For the first time in 12 years, Toyota's Lexus luxury brand has to share its top rank in J.D. Power and Associates' annual Vehicle Dependability Study.

And it has to share it with an American car.

General Motors' Buick brand tied Lexus in the study, which measures the number of problems owners experience with their cars after three years of ownership.

Following Lexus and Buick in the rankings were GM's Cadillac luxury brand, Ford's Mercury brand and Honda's Honda brand.

Toyota's mass-market Toyota brand ranked sixth.

"Consumers don't necessarily need to pay premium prices to obtain high quality and dependability," said Neal Oddes, director of product research and analysis for J.D. Power and Associates.

"With three non-premium nameplates - Buick, Honda and Mercury - ranking within the top five," he said, "and particularly with Buick tying with Lexus for the top rank, consumers seeking a vehicle with strong dependability have good choices at various price levels."

J.D. Power Vehicle Dependability Study is based on responses from more than 53,000 original owners of 2004 model year vehicles.

Owners of the top-ranked Lexus and Buick vehicles experienced 145 problems per 100 vehicles. Owners of second-ranked Cadillac vehicles experienced 162 problems per 100 vehicles.

The lowest-ranking brand was Land Rover, Ford's European luxury SUV brand. Land Rover owners experienced 398 problems per 100 vehicles, according to the survey.

J.D. Power and Associates also ranked specific vehicles within their respective categories. The top-ranked sub-compact car, for example, was the Scion xA from Toyota's youth-oriented Scion brand.

The top-ranked compact car was the Honda Civic and the top-ranked Sporty car was the Mazda Miata.

The Chevrolet SSR, a low-slung convertible pickup, and the Ford Mustang tied as the most dependable midsize sporty cars, and the Ford Crown Victoria ranked as the most dependable large car.

Lexus vehicles topped five categories, more than any other brand. Lexus had the top-ranked premium SUV, large premium SUV, premium sporty car, large premium car and midsize premium car. Toyota's Toyota brand topped four categories.

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Gotta love it!

http://money.cnn.com/2007/08/08/autos/jdpa...dex.htm?cnn=yes
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Land Rover is last.... again. :globe:

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Very good news indeed. Thank you Maxximus. These parts of the article I liked are highlighted in bold:

Buick ties Lexus for No. 1 in car reliability

Survey finds Detroit brands making headway against Japanese competitors.

August 9 2007: 3:56 AM EDT

NEW YORK (CNNMoney.com) -- For the first time in 12 years, Toyota's Lexus luxury brand has to share its top rank in J.D. Power and Associates' annual Vehicle Dependability Study.

And it has to share it with an American car.

General Motors' Buick brand tied Lexus in the study, which measures the number of problems owners experience with their cars after three years of ownership.

Following Lexus and Buick in the rankings were GM's Cadillac luxury brand, Ford's Mercury brand and Honda's Honda brand.

Toyota's mass-market Toyota brand ranked sixth.

"Consumers don't neccessarily need to pay premium prices to obtain high quality and dependability," said Neal Oddes, director of product research and analysis for J.D. Power and Associates.

"With three non-premium nameplates - Buick, Honda and Mercury - ranking within the top five," he said, "and particularly with Buick tying with Lexus for the top rank, consumers seeking a vehicle with strong dependability have good choices at various price levels."

J.D. Power Vehicle Dependability Study is based on responses from more than 53,000 original owners of 2004 model year vehicles.

Owners of the top-ranked Lexus and Buick vehicles experienced 145 problems per 100 vehicles. Owners of second-ranked Cadillac vehicles experienced 162 problems per 100 vehicles.

The lowest-ranking brand was Land Rover, Ford's European luxury SUV brand. Land Rover owners experienced 398 problems per 100 vehicles, according to the survey.

J.D. Power and Associates also ranked specific vehicles within their respective categories. The top-ranked sub-compact car, for example, was the Scion xA from Toyota's youth-oriented Scion brand.

The top-ranked compact car was the Honda Civic and the top-ranked "Sporty car" was the Mazda Miata.

The Chevrolet SSR, a low-slung convertible pickup, and the Ford Mustang tied as the most depenible midsize sporty cars, and the Ford Crown Victoria ranked as the most dependable large car.

Lexus vehicles topped five categories, more than any other brand. Lexus had the top-ranked premium SUV, large premium SUV, premium sporty car, large premium car and midsize premium car. Toyota's Toyota brand topped four categories.

2007 Nameplate Ranking

Problems per 100 Vehicles

Buick 145

Lexus 145

Cadillac 162

Mercury 168

Honda 169

Toyota 178

BMW 182

Lincoln 182

Subaru 192

Oldsmobile 196

Jaguar 197

Acura 207

Mercedes-Benz 212

Infiniti 215

Industry Average 216

Jeep 219

Pontiac 220

Scion 220

Ford 221

GMC 222

Chevrolet 226

Hyundai 228

Mitsubishi 228

Volvo 230

Audi 234

Dodge 236

HUMMER 242

MINI 247

Chrysler 249

Porsche 252

Nissan 274

Saturn 274

Kia 288

Mazda 289

Volkswagen 298

Saab 319

Isuzu 322

Suzuki 324

Land Rover 398

Top Three Models per Segment

Car Segments

Sub-Compact Car

Highest Ranked: Scion xA

Hyundai Accent

Chevrolet Aveo

Compact Car

Highest Ranked: Honda Civic

Toyota Prius

Toyota Corolla

Compact Sporty Car

Highest Ranked: Mazda Miata

Mitsubishi Lancer/Lancer Sportback

Toyota Celica

Midsize Sporty Car

Highest Ranked:

Chevrolet SSR (tie)

Ford Mustang (tie)

Toyota Solara

Midsize Car

Highest Ranked: Buick Century

Buick Regal

Mercury Sable

Large Car

Highest Ranked: Ford Crown Victoria

Mercury Grand Marquis

Buick Park Avenue

Compact Premium Sporty Car

Highest Ranked: Honda S2000

BMW Z4

Mercedes-Benz SLK-Class

Entry Premium Car

Highest Ranked: Infiniti I35

Cadillac CTS

Lexus IS 300/IS 300 SportCross

Midsize Premium Car

Highest Ranked: Lexus GS 300/GS 430

Acura RL

Lexus ES 330

Large Premium Car

Highest Ranked: Lexus LS 430

Lincoln Town Car

Cadillac DeVille

Premium Sporty Car

Highest Ranked: Lexus SC 430

Ford Thunderbird

Chevrolet Corvette

NOTE: Models with multiple trim levels are combined for ranking purposes.

Top Three Models per Segment

Truck / Multi-Activity Vehicle (MAV) Segments

Compact MAV

Highest Ranked: Toyota RAV4

Honda CR-V

Honda Element

Midsize MAV

Highest Ranked: Oldsmobile Bravada

Buick Rainier

Toyota 4Runner

Large MAV

Highest Ranked: Toyota Sequoia

GMC Yukon

Chevrolet Suburban

Large Pickup

Highest Ranked: Toyota Tundra

Ford F-150 Heritage/F-150 Lightning

Ford F-150 LD

Midsize Pickup

Highest Ranked: Toyota Tacoma

Ford Ranger

Mazda B-Series

Van

Highest Ranked: Oldsmobile Silhouette

Mercury Monterey

Honda Odyssey

Midsize Premium MAV

Highest Ranked: Lexus GX 470

Lexus RX 300

Infiniti FX-Series

Large Premium MAV

Highest Ranked: Lexus LX 470

Toyota Land Cruiser

Cadillac Escalade EXT

NOTE: Models with multiple trim levels are combined for ranking purposes.

Edited by NINETY EIGHT REGENCY
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That Crown Victoria may be outdated and have a funny looking new grille for 2008, but it is dependable.

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GM needs to put this in ads, pronto.

What, the top ranked vehicles are cars that GM canceled already?

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This is a good news!

And the import humpers say that the $h!SAN has good quality. Man it is lingering at the bottom.

Saab is a bummer when it comes to quality, and the 2004 Saturines were not good either.

I think 2004 was a time when GM had some real dogs as their products before their transformation began.

Too bad, people will not know till 2009 how bad Toys were last year.

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Hmm... Buick is ahead of Cadillac... interesting.

If memory serves me, Buick usually is.

This is excellent news, but one line urks me:

"With three non-premium nameplates - Buick, Honda and Mercury - ranking within the top five," he said, "and particularly with Buick tying with Lexus for the top rank, consumers seeking a vehicle with strong dependability have good choices at various price levels."

It explicitly removes any market association between Lexus and Buick, despite Lucerne CXS/Super compares to the ES350 and the Enclave compares to the RX350. Buick's warranty is also just as competitive. GM needs to work harder at pushing Buick as a premium brand, and not a competitor to Honda. :rolleyes:

(Yes I've kept up on the 4-sp/3800 argument in the other topics... true enough, but Buick's product offerings cover higher ground than non-premium competitors. Buick will have only premium offerings within 3 years. Hopefully the press will be able to distinguish Buick's return as a real premium brand.)

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If memory serves me, Buick usually is.

This is excellent news, but one line urks me:

It explicitly removes any market association between Lexus and Buick, despite Lucerne CXS/Super compares to the ES350 and the Enclave compares to the RX350. Buick's warranty is also just as competitive. GM needs to work harder at pushing Buick as a premium brand, and not a competitor to Honda. :rolleyes:

(Yes I've kept up on the 4-sp/3800 argument in the other topics... true enough, but Buick's product offerings cover higher ground than non-premium competitors. Buick will have only premium offerings within 3 years. Hopefully the press will be able to distinguish Buick's return as a real premium brand.)

Yeah....it is interesting the article referred to Buick as a "non-premium" brand. But right now, that's what it is.....with the exception of Enclave.

However, the reliability ratings don't surprise me. GM is building totally reliable products now. (If there's an area where they still fall behind the competition, it's not "reliability"....it's perceived quality, fit-and-finish, and material choices.)

I've just turned 20K in the CTS and it's been flawless with two exceptions.......1) key fob that works intermittently and 2) nasty creak/groan somewhere up in the I.P near where it connects with the A-pillar.

Both are irritating.....and dealer won't replace my key fob because it "magically" works everytime I'm in for service....and, naturally, I live with the creak/groan every day.....except when I'm in for service.....(I can't believe how true Murphy's Law is....)

Other than that, the car is mechanically flawless. My only one gripe is poor fuel economy. Over 20K miles, I've averaged between 17-19mpg....with significant freeway miles. I don't drive that aggressively either....and cruise is set every day at 70mph on the way to work. It's really disappointing....but I've convinced myself that the gearing in the 6-speed manual must be significantly different that it gets worse gas mileage than the (probably) economy-tuned 5-speed auto.

Still love the car though! Still would be tough for me to trade up to an '08.....

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JD Power should go back to the 4 year study, rather than the 3 year they do now. 3 years isn't that long term. Or perhaps do a 3 year and a 6 year, since those that lease ususally do 3 years, but people that buy keep a car 5-6 years usually.

Good to see Cadillac in their perennial top 5 position, Cadillac needs to advertise that, and advertise the SRX's success in magazine reviews more. GM only advertises brand new product, or the Impala and Silverado due to volume, and they rarely push the good stuff.

Chevy dropped, they were above average last year I think, that should be a concern for GM, because Chevy will get compared with Honda and Toyota. I don't think where Buick finishes on this list affects it sales that much.

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I think the sign of well built car is one that still runs well and functions close to new when it has over 100k miles on it. A great car will run over 200k miles I think, Cadillacs are built to last like that, they run forever. Lexus is similar. I am not convinced yet that Buick and Mercury are that level, even though they perform well for the first 3 years.

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JD Power should go back to the 4 year study, rather than the 3 year they do now. 3 years isn't that long term. Or perhaps do a 3 year and a 6 year, since those that lease ususally do 3 years, but people that buy keep a car 5-6 years usually.

Good to see Cadillac in their perennial top 5 position, Cadillac needs to advertise that, and advertise the SRX's success in magazine reviews more. GM only advertises brand new product, or the Impala and Silverado due to volume, and they rarely push the good stuff.

Chevy dropped, they were above average last year I think, that should be a concern for GM, because Chevy will get compared with Honda and Toyota. I don't think where Buick finishes on this list affects it sales that much.

I think the sign of well built car is one that still runs well and functions close to new when it has over 100k miles on it. A great car will run over 200k miles I think, Cadillacs are built to last like that, they run forever. Lexus is similar. I am not convinced yet that Buick and Mercury are that level, even though they perform well for the first 3 years.

:rolleyes: Sorry to hear that you are apparently disappointed in Buick's positioning, but this isn't anything new. Buick has been in the top percentages for years. My Mother holds on to her Buicks longer than I do and she does not experience an abrupt increase in problems compared to my personal experience. And if you think these type of headlines go unnoticed, you're wrong. Three people in my office made a point to mention they saw and read about this today.

As for JD Power's VDS study - JD Power changed the study for several valid reasons.

- They're studying new cars. By the time a vehicle turns 6 years old or hits 100,000 miles the vehicle is no longer manufactured and is half a generation into its replacement. That particular vehicle's reliability holds little relevance to those buying new or even certified pre-owned.

- They only survey original owners. That pool of buyers becomes pretty shallow at 4 or even 6 years into a car's life.

- So many unpredictable variables impact a car throughout its life that have nothing to do the manufacturer of the vehicle. Buyers tend to take their cars religiously to the dealer for service, maintenance, and repairs while the vehicle is under warranty but that percentage degrades considerably after 3 years when most warranties have expired. You can not hold the manufacturer accountable when majority of the vehicles are not being maintained according to manufacturer recommendation.

- Once again, most of the used car market is made up of 3-6 year old vehicles which that market is not the core purpose of this study. Anyone purchasing a pre-owned car must take into account all possible circumstances despite which manufacturer it came from. Some of the worst built vehicles could be immaculately maintained and last for decades while the best built vehicle would last only a few years without proper care or maintenance.

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>Midsize Car

Highest Ranked: Buick Century

Buick Regal<

Smart move changing names, GM. Now you have no cars that match up.

Wagoner is an idiot.

Notice the park Avenue is there also.

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It doesn't seem right that Buick and Mercury are ahead of Cadillac and Lincoln...

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Land Rover is last.... again. :globe:

holy crap, i'd never buy one of those things after talkin to one of the spine surgeons at the hospital i work at. its 2 yrs old and its in and out of the shop once a month, why he doesnt just sell it i have no clue... not like he is strapped for cash.

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Good news for Buick.

Common thread among most of the highest ranked vehicles were that they were near the end of their builds, when most of the quality bugs should have been worked out.

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Take note; the GM divisions that did not rank well have the cars that we all know are not known for decent quality in 2004. Example; Chevrolet had, Cavalier, Blazer & the Astro (though lasts for many miles, tended to have a fair amount of little problems). In 2 years you will see the vehicles that have caused GM headaches in those reports no longer included.

Congrats GM. Keep up the good work.

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If memory serves me, Buick usually is.

This is excellent news, but one line urks me:

It explicitly removes any market association between Lexus and Buick, despite Lucerne CXS/Super compares to the ES350 and the Enclave compares to the RX350. Buick's warranty is also just as competitive. GM needs to work harder at pushing Buick as a premium brand, and not a competitor to Honda. :rolleyes:

(Yes I've kept up on the 4-sp/3800 argument in the other topics... true enough, but Buick's product offerings cover higher ground than non-premium competitors. Buick will have only premium offerings within 3 years. Hopefully the press will be able to distinguish Buick's return as a real premium brand.)

If the Lucerne was the same size as the ES350, and the Enclave the same size as the RX350, that would be a valid argument. However they are in fact much miuch bigger. The Lucerne needs to be in the same class as the LS460 to be considered a "premium" sedan on par with Lexus, and the Enclave at least as expensive as similarly-sized Audi Q7. Even the LaCrosse is a bit on the large size to be compared directly to the ES350.
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Good to see Buick do so well.

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Good news for Buick.

Common thread among most of the highest ranked vehicles were that they were near the end of their builds, when most of the quality bugs should have been worked out.

I checked out JD Power's archives of this survey going back to 2001 (1998 M/Y Cars) and the Century was still on top, Regal runner up (for every single one). LeSabre and/or Park Avenue shared top spot for Full Size for a good chunk of that too.

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